When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a Service, or DRaaS. This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering.
In the MSP ecosystem, customers often lack the technical expertise to understand the managed services that MSPs offer. That's only natural. After all, one of the most common reasons why customers hire MSPs is because they don't know how to provide...Read guide
For an MSP, having the technical expertise necessary to deliver managed services is only half the battle in running a successful business. Equally critical is your ability to provide positive customer service -- and doing that takes more than just technical...Read guide
Don’t miss new articles!
Thank you for subscribing!
Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
Something wrong. Please try again.
At first glance, managed backup services may seem simple. You just copy data to a backup location, then recover it from there if disaster strikes, right? Well, no. A reliable, cost-efficient backup and recovery strategy requires much more than this....Read guide
The typical MSP doesn't have an MBA or a background in business management. Yet running a successful MSP operation nonetheless requires careful management of the financial aspects of the business. ...Read guide
While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future. Whether you’re new to backups or have been offering them for some time, you’ve no...Read guide
Many administrators know their IT-infrastructure front-to-back. Some will even tell you stories about how they have dreams about the network layout. That’s great, but it can create problems when an admin moves on to a...Read guide
In this article, we offer tips and best practices to help MSPs plan a backup strategy, decide where to store backup data and how to tailor backup plans to different types of systems. ...Read guide
So you’re an MSP, and you want to add Security-as-a-Service, or SECaaS, to your offerings. Or, maybe you’re starting a new managed services business and want to focus on security from the start — which would make...Read guide
In the past, businesses almost always hired an in-house IT professional to maintain their networks. These professionals had to be on location to resolve any issues when they arose. When the IT professional was unavailable,...Read guide