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License Management in MSP360 Managed Backup Service

In this guide, we will overview license management features in MSP360 Managed Backup and walk you through the main steps of the license management process.

Trial Licenses

MSP360 Managed Backup allows you to take a free 15-day trial of any backup edition you need. Moreover, you can trial all editions on each computer under your command to find the most appropriate solution.
To start a trial on a computer, go to the Downloads tab and switch on the required agent version. Then, download and install it on a computer.
Once it’s installed, you will need to assign that computer to a user in order to start the trial. To do this, go back to the MSP360 Web Console, RMM tab, Remote Management section, and find the computer in question. Click Add User Account next to that computer and select the required user.

License management MBS

Once associated with a user, a trial will be started automatically on that computer.
You can grant a commercial license to this user’s computer at any time during the trial. To do that, go to the RMM tab, Remote Management section and click Grant near the product version. Bear in mind that the license will only be granted if you have already bought a commercial license for that edition.

License management MBS

If you haven’t granted the commercial license manually, at the end of the trial the user’s computer will be automatically granted an existing commercial license of the specified backup edition according to the license pool settings applied to that user.
To check the license pool settings, go to the Organization tab, Users section and edit the license pool settings of the required user.

License management MBS

Bear in mind that license pool settings can also be set for the company associated with that user. To check these settings, go to the Organization tab, Companies section and edit the license pool settings of the required company.

License management MBS

If you are not sure how computer and user management works in MSP360 Managed Backup, check out our guide on Endpoints, Users and Companies.
In the following sections, we overview how to buy, renew, and manage commercial licenses in MSP360 Managed Backup.

Licenses tab

To start working with licenses, go to the Organization tab and select Licenses. You will see an overview of all the licenses you currently manage, including trial and activated ones. Click on the license type to see the expiration date and license details. By default, all licenses come with an auto renewal feature; you can also check the Next Renewal Date on this tab, unless it was cancelled manually. On this tab you can also delete multiple expired licenses in bulk. To do that click the Group Actions button on the right and choose an applicable option from the drop-down list. You can remove all expired licenses, remove expired license s with auto renewal or remove unassigned expired licenses here.

MSP360 Managed Backup licenses

MSP360 Managed Backup licenses

All licenses purchased by the main administrator are activated automatically, however, if administrator accounts purchase licenses, they should be activated manually. Manual activation is required for purchases with a formal quote as well. To activate the license, click the Activate License button in the upper-left corner and enter the license key sent to the purchase email.

MSP360 Managed Backup licenses

To purchase new licenses, click the Buy New Licenses button in the upper-left corner or click the green Buy New button in the upper-right corner of the navigation bar and specify the number of licenses you need. If this is your first license purchase in MSP360 Managed Backup, you will be offered a choice between yearly and monthly payment. MSP360 Managed Backup offers four license types:

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  • Per-computer licensing - the first five types on the list that are installed on a computer
  • Per-host licensing - for the virtual machine edition
  • Per-user - for Google G Suite and Microsoft 365 backup
  • Per-administrator for an unlimited number of connections - for MSP360 Managed Remote Desktop

MSP360 Managed Backup licenses

Automatic Exchange

Licenses can be purchased in bulk and stored in a global pool, and can then be exchanged with expired ones when needed. This option is enabled by default. To cancel the automatic exchange, go to the Settings tab, click General, and uncheck the Automatic exchange of expired license with available box.

MSP360 Managed Backup licenses

License Allocation for Companies

To change the license allocation settings for companies, proceed to the Organization tab and select Companies. Choose a company from the list, click Edit and choose License Settings from the menu. Once you’ve changed the company settings, they will be applied automatically to all users within the company.

MSP360 Managed Backup licenses

License Allocation for Users

When you create or edit a user’s profile on the Organization tab, Users section, you can choose the way the licenses will be allocated to them. By default, licenses are allocated from the global pool, but you can limit the number of paid licenses a user can activate by switching them to the User Pool.

MSP360 Managed Backup licenses

However, if a user’s company has its own license management settings, the company’s settings will be applied automatically.

MSP360 Managed Backup licenses

That’s it. Now you know how to use the license management feature in the MSP360 Backup Web console. If you have any further questions, feel free to ask us in the comments or contact our pre-sales team.

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