MSP360 Managed Backup Web Console Overview
This guide will overview MSP360 Managed Backup Web console, each of its tabs, most popular features, and tips and tricks.
Dashboard is the home section of the MSP360 Managed Backup web console. On this tab, you can see the summary of your activity within MSP360 Managed Backup. Here you can track the backup size for the last 6 months, view current status of backup plans created, the total storage size used, information about licenses and status of the endpoints connected to MSP360 RMM.
The Storage tab allows you to create, edit and manage your storage accounts and storage limits. After the initial sign up, you get Amazon S3 integrated storage with Unified Billing and 1 TB of free trial storage for 1 month. To add another storage, click Add Account and follow the wizard.
On this tab, you can create and manage users, companies and administrators, track all the licenses you currently manage, see the purchase history and monitor the Management Console activity.
To create a new user, go to the Users tab and click Create User in the upper left corner. Disable sending email instructions, unless you want your users to do their own setup. To simplify license management, it is advisable to accept the default settings and allow users to activate licenses from the Global Pool.
To edit the user account, find the required user on the list and click the Edit button on the right. If you need to view the statistics, click the Monitoring button to see the backup plans created.
To start working with licenses, go to the Organization tab, Licenses section. You will see an overview of all the licenses you currently manage, including trial and activated ones. Here you can purchase, activate, renew and release licenses from users.
To create or edit a company, go to the Organization tab, Companies section. If you manage lots of users, it is convenient to group them into companies to simplify reporting, billing and license management.
The next tab, Administrators, allows you to create admins with granular access to the MSP360 web control panel. Click the Add Administrator button and in the slide-in that appears select Permissions to lock the admin access to the specific functions. Proceed to the next section to specify a company for the administrator if you need them to manage a specific company only.
Audit Log Tab
This section keeps records on who logs into the MSP360 Managed Backup console (IP-address), when and what they do here. For security reasons, it is worth checking the Audit Log from time to time.
On the Downloads tab you can download software packages, to install them on the endpoints. In the slide-in that appears, you can download the build on your own computer, copy the installation link and send it to another endpoint or copy the PowerShell installation script.
The Computers tab allows you to manage all your computers in a single pane of glass. First section, Monitoring / History, stores information about all the backup and restore plans. To access all the remote backup management features, go to the Remote Management tab.
Here you can create, modify, and delete backup and restore plans, see the current status of plans, track the disk space, and CPU and memory usage.
To start working with backup plans, click the gear icon on the right and select Show plans from the drop-down list. Click the plus icon, select the required backup type from the list and follow the wizard to create the plan.
To install MSP360 Connect on your endpoint, proceed to the Downloads tab and click the Download build button next to Connect icon. There are two sections that appear in the slide-in:
- Connect to - to install the agent on your clients’ computers. Here, you can generate a build for one of the companies you work with and install it on the relevant computers.
- Connect from - here, you can install the agent on your computer to control others.
MSP360 RMM installation can be performed in two ways: to install the solution on one endpoint, simply click the Install button in the RMM section, but if you need to install RMM on all endpoints in bulk, find the Group actions button and select Install RMM on Computers option.
To start using MSP360 RMM, find the required endpoint on the list and click the Show RMM Info button.
You will then see a slide-in tab. In the slide-in that appears you can see general information on your endpoint, manage patches, deploy scripts, and more. The right-hand part of the tab shows information and allows you to manage the solution. On the left, you can select the required section of the tab. Additionally, you can click the arrow button in the upper-right corner of some of the tabs in order to open a modal window with more detailed information about that specific tab.
Remote Deploy Tab
On the Remote Deploy tab you can perform bulk actions on your target machines like bulk computer configuration, bulk plan deployment, bulk plan changes and backup configurations reports creation. Click the Add configuration button in the upper left corner and fill in all the required fields to create a new remote deploy configuration.
MSP360 Managed Backup allows you to back up the cloud email environments of your customers, including the most popular solutions: Google Workspace and Microsoft 365. You can back up and recover Mail, OneDrive, Contacts, Calendars, SharePoint and Teams.
To start working with Microsoft 365 or Google Workspace backups, go to the M365/Google tab, General section, and start configuring your access panel. To add or manage cloud storage, licenses or domains, proceed to the Destinations, Licenses and Domains section.
The Reporting tab gives you an overview of various aspects of your MSP360 Managed Backup usage and allows you to create and customize reports.
The Plan Report Settings section allows you to customize your per plan backup and recovery notifications. This feature works well for a small number of users and endpoints. If you have more than ten machines, we recommend using scheduled reports instead.
Scheduled Report is a flexible feature that allows you to create group reports about backup and recovery plans, licensing, storage usage, and backup history. To configure reports, click the Add Report button in the upper left corner.
Here you can also create scheduled reports for RMM. Currently, the following reports are available:
- Computer inventory report
- Software inventory report
- Software details report
In the Settings tab, you can edit general information, switch time zones, modify security settings, set up backup and recovery plan notifications. We strongly recommend enabling two-factor authentication in the General section. Another helpful security feature, IP Allowlisting, can be enabled under the corresponding tab.
Additionally, here you can create your own branding to personalize your services for the endpoint users. This can be done in the Branding section.
MSP360 Managed Backup. Simple. Reliable. If you have any remaining questions or would like to learn more, please contact our sales team.