Change layout
How to Create Standard Operating Procedures

7 Steps to Mastering SOPs

7 Steps to Mastering SOPs

A standard operating procedure, or SOP for short, is a step-by-step document that comprises workflows, frameworks, and procedures that are taken as the standard for your managed IT services. SOPs are a common instrument for most MSPs wanting to standardize and streamline their operations. These documents help to onboard new tech staff members faster and ensure that the quality of support is of the required level. Continue reading

RMM: What MSPs Need to Monitor

RMM: What MSPs Need to Monitor

As an MSP, you know that remote monitoring and management (RMM) tools will make your life easier by allowing you to oversee and manage devices from a remote location.

But which devices, exactly, should you be managing with RMM solutions? You can’t manage all devices all the time using RMM; it’s important not to try to apply RMM to situations where it’s not a good solution. At the same time, there may be uses for RMM tools that you are overlooking. Continue reading

Don’t miss new articles!
Thank you for subscribing!
Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
Don’t miss new articles!
Thank you for subscribing!
Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
msp service stack for landing bigger clients

An MSP Service Stack for Landing Bigger Clients

An MSP Service Stack for Landing Bigger Clients

One-man-show managed IT providers sometimes consider big clients to be milk cows for their business. Indeed, the bigger the customer, the bigger the MRR you get, which allows you to enhance processes, hire people, and, in the long run, prosper. However, bigger clients typically have complex needs. They will demand stricter SLAs, more thought-through operations, and higher-end services.
In this article, we will discuss the services that are valued by medium and enterprise-level businesses that MSPs need to focus on.

Continue reading

msps key tactics to reach bigger clients

MSPs’ Key Tactics to Reach Bigger Clients

MSPs’ Key Tactics to Reach Bigger Clients

So, you feel like it's time to grow your managed IT business to the next level. Your operations are sublime, your services all form a perfect stack, you onboard new clients with ease, and they are excited about how you do your services and praise you month after month. It's time to meet bigger clients and bigger MRRs but, as time passes, you still don't land any that are significantly bigger than your typical lead.

In this article, we will define key tactics to reaching bigger clients and best practices for other MSP sales processes while you are striving towards bigger MRR.

Continue reading

selling msp services with a cloud-first approach in mind

Selling MSP Services with a Cloud-First Approach in Mind

Selling MSP Services with a Cloud-First Approach in Mind

If you’re an MSP who has decided to take a cloud-first approach to managed services, you know the value of cloud-based offerings.

But that doesn’t mean your prospective clients will recognize the value of the cloud-based managed services that you may choose to offer. For that reason, it’s critical to develop a sales strategy that clearly communicates why customers should choose the cloud-first managed services that you offer over traditional alternatives.

Continue reading

MSP Triples Customer Base With Help From MSP360 Backup and Wasabi Storage

MSP Triples Customer Base With Help From MSP360 Backup and Wasabi Storage

The key to success as an MSP is to grow your customer base without increasing your operating expenses. Here’s the story of how a medium-sized MSP achieved that goal by leveraging the efficiencies of MSP360 Managed Backup and Wasabi cloud storage to power its managed backup services. Continue reading

lan systems success story

LAN Systems Chooses MSP360 to Avoid Hidden Fees and Usability Issues

LAN Systems Chooses MSP360 to Avoid Hidden Fees and Usability Issues

When you’re choosing software to build a managed backup service, be sure to look out for hidden fees. That’s the takeaway from the story of LAN Systems, a midsize MSP based in the Atlanta, Georgia area that struggled with unexpected costs in its initial backup solution, prior to switching to MSP360 Managed Backup.

Continue reading

MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

CloudReso provides managed backup services to hundreds of businesses. Given that the MSP was founded in 2018, turning to the cloud for its backup storage needs was an easy decision. Yet the company faced a more difficult challenge in finding managed backup software that fits its needs -- especially when it came to white-labeling its backup services in order to offer them under its own brand. Continue reading