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ITSM for MSPs: Guide to IT Service Management

ITSM for MSPs: Guide to IT Service Management

ITSM for MSPs: Guide to IT Service Management

IT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed service providers who target bigger clients with more advanced IT needs and demands, or those whose aim is to build a flawless and streamlined service.

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how msps can win bigger clients 3 essential steps

How MSPs Can Win Bigger Clients: 3 Essential Steps

How MSPs Can Win Bigger Clients: 3 Essential Steps

So you have finally reached the point where you don't worry about finding and onboarding new customers, since both your expertise and your reputation are indisputable. However, landing another shop or a small office brings you low MRR and no satisfaction. There’s no challenge - you have already mastered the SMB space.

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HR for MSPs- Essentials of Critical Human Resources Topics

HR for MSPs: Essentials of Critical Human Resources Topics

HR for MSPs: Essentials of Critical Human Resources Topics

Most MSPs have little formal training in human resources. Nonetheless, running an efficient HR operation is critical for all but the smallest of MSP businesses. Unless you’re a one-person MSP working for yourself, then you have employees, which means that you need an HR operation to hire and manage them. With that need in mind, this article provides an overview of HR for MSPs.

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MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

CloudReso provides managed backup services to hundreds of businesses. Given that the MSP was founded in 2018, turning to the cloud for its backup storage needs was an easy decision. Yet the company faced a more difficult challenge in finding managed backup software that fits its needs -- especially when it came to white-labeling its backup services in order to offer them under its own brand. Continue reading

CorpInfo Chooses MSP360™ Managed Backup to Protect Disaster-Prone California Data Centers

CorpInfo Chooses MSP360™ Managed Backup to Protect Disaster-Prone California Data Centers

Delivering reliable data backup services is challenging in any setting. But for MSPs who work with clients in regions prone to natural disasters, such as California, backing up data reliably is even more difficult — especially if customers expect the option of being able to store data locally as well as in the cloud. Continue reading

MSP360™ and Wasabi Enable Terabyte-Scale Backup for London-Based MSP

MSP360™ and Wasabi Enable Terabyte-Scale Backup for London-Based MSP

Abbeycomp IT Solutions is a managed service provider that faces two challenges familiar to many MSPs who provide managed data backup: It has hundreds of terabytes’ worth of data to back up, and that data is spread across multiple systems, making backups especially difficult to
manage. Continue reading