Good customer service means end-users should feel that they are being cared for throughout the support process. But great customer service means taking steps to reduce the reasons why customers need to request assistance in the first place. Continue reading
Networking isn't always effective, but when it is, MSPs benefit in the long run. They typically end up generating more business, finding new opportunities and educating themselves on emerging industry trends, which benefits not only them but their customers. Continue reading
To meet the demands of an evolving customer base, more and more businesses are leveraging IT to maximize operational effectiveness and deliver products and services efficiently to their customer base. As such, they look for MSPs to help them solve the challenges of running an agile organization in today’s competitive business landscape. Continue reading
If you find that your Windows security components are suddenly turned off, that might be the first sign of a ransomware attack. On the other hand, these components could simply have been turned off by a user who wanted to stop annoying updates or antivirus messages. Even that, however, opens a gate for possible attack.
Data losses can happen at any time. The only way to protect your customers’ sensitive data fully is to provide them with comprehensive backup and recovery plans. In this guide, we offer tips and best practices to help MSPs decide where to store backup data and how to tailor backup plans to different types of systems.
Many administrators know their IT-infrastructure front-to-back. Some will even tell you stories about how they have dreams about the network layout. That’s great, but it can create problems when an admin moves on to a new job and leaves a company behind. The new admins are left scrambling to figure out how to administer the infrastructure, network, authentication and so on. Continue reading
So you’re an MSP, and you want to add Security-as-a-Service, or SECaaS, to your offerings. Or, maybe you’re starting a new managed services business and want to focus on security from the start — which would make you a managed security services provider or MSSP. Continue reading
This week’s guest is Yigal Behar with 2Secure out of the New York City area. Yigal came to the US from Israel where he had an IT consulting firm and also worked at a company providing security services. Taking his enterprise expertise to the US, he decided to open up a consultancy to help smaller businesses be more secure. Continue reading
Do you struggle with how to market your MSP services? Have you tried Facebook ads and Google Adwords and ended up just wasting money? Do you feel like you’re spinning your wheels when it comes to marketing?
There’s no shortage of companies out there offering to help MSPs market their services. Some are great, some just want your money. Continue reading
This week’s guest is Larry Bianculli, managing director, with CCSI who provide MSP and MSSP services in the New York City/Long Island area. CCSI (which stands for Contemporary Computers Services) has been around since 1974. CCSI has always been focused on services, the founders coming from IBM. CCSI has a range of customers from SMB to fortune 500. They have customers around the US as well as overseas. Continue reading
When backing up a file that is being written, it is impossible to guarantee the integrity of a backup copy of that file. This is typical for backing up documents that are actively being edited, etc. To handle these scenarios, Microsoft Windows uses the Volume Shadow Copy Service (VSS) technology that lets users make backup copies of files or volumes, even when they are in use.
Q1: Can I back up only changed files?
A: Yes, we support incremental backup by default, i.e. only new and modified files will be uploaded after the initial backup.
You can also use block-level backup for files that consist of blocks (e.g. Outlook pst-files). Continue reading
A: We have been running a free license program for 3 years without much success. Now Individuals related to non-profit and education are eligible for a 30% discount which is still substantial. Fill in the form to request a discount.
In very special cases, like a student from a developing country asking for a license, we can still consider granting it for free.
Also, a non-profit organization has to contact us directly, we don't grant licenses to individuals and companies serving non-profits. Although we can discuss certain discounts.
A: MSP360 Backup is a one-time fee product. For example, Desktop Edition costs $49.99 (US) and Windows Server Edition license is $119.99. You can find all the licenses under this link.
You also have to pay cloud storage and transfer fees separately. Check out our Backup Cost Calculator to estimate your costs.
A: 1TB or 5TB limit means that you can at any time have at most 1TB or 5TB of data on the cloud account managed by MSP360 Backup. E.g. you can upload 800 GB, then another 200GB, delete 300GB but you can't exceed the limit. Consider this way we are making our product affordable for users with lower storage requirements.
If you want to back up more data you will need MSP360 Backup Ultimate.
A: You can upgrade by paying the difference. We have an upgrade self-service that will allow you to get an upgrade link https://www.msp360.com/upgrade-license-release.aspx
Make sure to release the license in the Help menu before applying for the upgrade coupon.