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News You Might've Missed

News You Might’ve Missed. 25 – 29 May

News You Might’ve Missed. 25 – 29 May

What's new this week in the news for MSPs? Docker and Microsoft Join to Make Azure Container Projects Simpler; Fake COVID-19 Map Delivers New Ransomware in Italy; Ransomware Are Using Virtual Machines to Deploy; Maze Hackers Leak Credit Card Data from the Bank of Costa Rica; a Russian Hacking Group Uses Gmail to Deliver Turla Malware Commands; and more.

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10 tips to improve your customer service

10 Tips to Improve Customer Service

10 Tips to Improve Customer Service

Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services, but also to communication.

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Post-COVID-19 Technology Bundle for MSPs

Post-COVID-19 Technology Bundle for MSPs

Even though MSPs are constantly reevaluating their technology bundles to fit the needs of their customers, the COVID-19 crisis has forced them to completely rethink their approach to managed IT services.

Readjusting to the “new normal” is going to take businesses time, but MSPs should be the ones on the front lines assisting them with this transformational change, and, in many ways, they already have. Continue reading

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Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
Backup-management

Guide to Backup Management for MSPs

Guide to Backup Management for MSPs

At first glance, managed backup services may seem simple. You just copy data to a backup location, then recover it from there if disaster strikes, right?

Well, no. A reliable, cost-efficient backup and recovery strategy requires much more than this. Below, we offer an overview of what it takes to build a truly successful backup and recovery operation, along with links to further reading for more in-depth information. Continue reading

The MSP’s Guide to Clients’ Personal Device Management

The MSP’s Guide to Clients’ Personal Device Management

The shift to working from home that many companies have undergone in response to the coronavirus crisis has created a variety of challenges for MSPs who manage these companies’ IT networks. Among them is the sudden entry of personal devices into business networks. When employees began working from home, many started using personal devices for business operations. Continue reading

MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

MSP360 and Wasabi Power Custom-Branded Managed Backup for French MSP

CloudReso provides managed backup services to hundreds of businesses. Given that the MSP was founded in 2018, turning to the cloud for its backup storage needs was an easy decision. Yet the company faced a more difficult challenge in finding managed backup software that fits its needs -- especially when it came to white-labeling its backup services in order to offer them under its own brand. Continue reading

CorpInfo Chooses MSP360™ Managed Backup to Protect Disaster-Prone California Data Centers

CorpInfo Chooses MSP360™ Managed Backup to Protect Disaster-Prone California Data Centers

Delivering reliable data backup services is challenging in any setting. But for MSPs who work with clients in regions prone to natural disasters, such as California, backing up data reliably is even more difficult — especially if customers expect the option of being able to store data locally as well as in the cloud. Continue reading

MSP360™ and Wasabi Enable Terabyte-Scale Backup for London-Based MSP

MSP360™ and Wasabi Enable Terabyte-Scale Backup for London-Based MSP

Abbeycomp IT Solutions is a managed service provider that faces two challenges familiar to many MSPs who provide managed data backup: It has hundreds of terabytes’ worth of data to back up, and that data is spread across multiple systems, making backups especially difficult to
manage. Continue reading

Optimizing your MSP Business for Remote Operation

Optimizing your MSP Business for Remote Operation

Join David Gugick, VP Product Management at MSP360, and Scott Sanders, President & Founder IT Business Owners Group (ITBOG), for a discussion and adviсe on how MSPs can effectively manage their remote teams. Learn how you can keep your teams fully engaged and safe, manage your financials, and keep the lines of communication open with your customers. Continue reading