What's new this week in the news for MSPs?
Azure Maps Previewed by Microsoft; USBCulprit Malware Group Stealing SE Asia Government Data; NASA Contractor Allegedly Attacked by DopplePaymer Ransomware Group; Valak Malware Lifting Credentials from Exchange Servers; Cisco Servers Hacked; More US Colleges Hit by Netwalker Ransomware; and Office365 Targeted with Phishing Scam. Let's see what's going on.
Convincing businesses to leverage your IT services can be tough. What can you do to demonstrate the value your MSP provides to clients? Well, numbers are more persuasive than words. Here is a list of 17 statistics broken down into three categories for you to use the data to drive your MSP sales approach. Continue reading
As always, we are really glad to tell you about the new features we have implemented in our Office 365 / G Suite Backup Solution. The most popular features you have requested previously were carefully chosen, “weighted” and added to the development roadmap. Now let me dive in with some more details of these features: Continue reading
Most MSPs have little formal training in human resources. Nonetheless, running an efficient HR operation is critical for all but the smallest of MSP businesses. Unless you’re a one-person MSP working for yourself, then you have employees, which means that you need an HR operation to hire and manage them. With that need in mind, this article provides an overview of HR for MSPs.
In the MSP ecosystem, customers often lack the technical expertise to understand the managed services that MSPs offer.
That's only natural. After all, one of the most common reasons why customers hire MSPs is because they don't know how to provide IT services themselves. Continue reading
For an MSP, having the technical expertise necessary to deliver managed services is only half the battle in running a successful business. Equally critical is your ability to provide positive customer service -- and doing that takes more than just technical know-how.
When it comes to those conducting the interviews, information on how to behave, which questions to ask and so on is more difficult to find. Business owners in the MSP space come from technical backgrounds, and have little formal experience in areas such as HR. As a result, they may struggle to conduct effective interviews. To help MSPs avoid these outcomes, this white paper offers guidance on how to conduct effective job interviews in the managed services industry.
Many backup and disaster recovery (BDR) vendors in the market host backups in their own clouds. While this doesn’t sound like a big deal, it can be, especially when considering pricing, feature set, and security. Continue reading
The 2020 pandemic has come and gone, and employees are now back to working in the office. But that doesn’t mean that they will never have to return to a work-from-home strategy.
Forward-thinking companies should be preparing plans and resources to enable them to switch back to a remote workforce in the event that another pandemic or similar disaster strikes. Continue reading
CloudReso provides managed backup services to hundreds of businesses. Given that the MSP was founded in 2018, turning to the cloud for its backup storage needs was an easy decision. Yet the company faced a more difficult challenge in finding managed backup software that fits its needs -- especially when it came to white-labeling its backup services in order to offer them under its own brand. Continue reading
Delivering reliable data backup services is challenging in any setting. But for MSPs who work with clients in regions prone to natural disasters, such as California, backing up data reliably is even more difficult — especially if customers expect the option of being able to store data locally as well as in the cloud. Continue reading
Abbeycomp IT Solutions is a managed service provider that faces two challenges familiar to many MSPs who provide managed data backup: It has hundreds of terabytes’ worth of data to back up, and that data is spread across multiple systems, making backups especially difficult to
manage. Continue reading
Chris Wiser and Doug Hazelman talk about how your MSP can reboot your revenue and grow coming out of these uncertain times! Learn how to leverage your MSP services to get more leads, increase conversion rates, and continue to grow your business. Continue reading
The FBI said during this pandemic-related remote work period the risk of attacks exploiting the increased usage of online communication platforms for remote working and distance learning is growing. Continue reading
Join David Gugick, VP Product Management at MSP360, and Scott Sanders, President & Founder IT Business Owners Group (ITBOG), for a discussion and adviсe on how MSPs can effectively manage their remote teams. Learn how you can keep your teams fully engaged and safe, manage your financials, and keep the lines of communication open with your customers. Continue reading
