Most IT professionals perform ongoing security monitoring of their environments to catch security problems as they arise. But what happens if your monitoring tools don't catch a threat or vulnerability? Or, what if there are underlying configuration problems in your IT environment that invite security breaches? Continue reading
MSP360 Managed Remote Desktop is an easy-to-use remote assistance software tool for securely accessing and controlling desktops and servers. Continue reading
In this guide, we will overview license management features in MSP360 Managed Backup and walk you through the main steps of the license management process. Continue reading
Windows Recovery Environment (WinRE) is a built-in Windows tool that allows you to recover a system when it can’t be booted. WinRE can help you with troubleshooting when the system fails to start or unexpectedly restarts. Such issues might be caused by disk corruption, incorrect updates, or damaged or accidentally removed system files. WinRE repairs the system, bringing it back to a working state.
Ticket escalation is the cornerstone process of providing customer support. Improve your customers' experience by enhancing your ticket escalation procedures - and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive. Continue reading
This book explains everything you need to know about MSP sales, from understanding sales channels and designing a sales pitch to qualifying leads and evaluating sales metrics. No matter how foreign sales may feel to you now, this e-book will give you the skills you need to launch and maintain a successful sales operation that ensures long-term profitability for your MSP business. Continue reading
As convenient and user-friendly public cloud environments may be, they are hardly the place to store sensitive data or confidential communications. At the same time, secure cloud environments can come with a hefty price tag. This is why more organizations are turning to hybrid cloud computing, which combines the benefits of both private and public cloud computing. Continue reading
There are many data backup tools on the market, and they’re all capable of performing basic data backup operations. The key differentiators between generic backup solutions and those that go the extra mile, however, lie in the levels of manageability, reliability and support that these products deliver. Continue reading
If you’re an MSP, it’s one thing to hear about what could go wrong with your customers’ data and infrastructure. It’s another to live through full-blown disasters like ransomware attacks and office fires. But these are exactly the types of disruptions that PC Wizard, a Connecticut-based MSP, has faced -- and conquered -- in its mission to deliver flawless managed IT services to its clients. Continue reading
When it comes to backup software, flexibility matters. Backup tools that take a one-size-fits-all approach by giving users minimal customization are poorly suited to meet the needs of the diverse MSP market. That is one of the takeaways from the story of RAB-ITT, an American MSP that provides managed services for small businesses. The company recently migrated from SolarWinds Backup to MSP360 Managed Backup, due in part to its need for a more flexible backup platform. Continue reading
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Even with good security in place, none of us are completely immune from cyberattacks and data breaches. And if it’s a matter of when (not if), you’d better have a proper post-boom response plan in place. Continue reading
While times are changing, and a move to cloud storage for backups is much more common, there are still some persistent myths percolating out there on the internets. Become a myth buster with David Gugick at MSP360 and Dan Tomaszewski at Everything MSP! Continue reading
Backup is no longer an optional service, it’s critical. A customer who loses important data is unlikely to be a customer for long. Selling backup services doesn’t have to be hard, and with the right approach and product selection, you can add value, provide insurance for customers, and be profitable at the same time. Continue reading