Bundling services isn’t a new concept in the IT channel. MSPs have been deploying this pricing strategy successfully for years. But cloud-first bundles, on the other hand, are still relatively new, and many MSPs are struggling with how to offer them. Continue reading
With the number of people working remotely consistently growing, the importance of having a remote desktop solution has grown as well. These solutions have to provide an opportunity to help users in the same way as if the administrator was dealing with the issue in person, as workplaces are often decentralized and specialists might struggle to be in a given place at a given time. Along with this, the remote desktop service has to be secure, as vital data might be transmitted during sessions. Continue reading
As a modern-day managed services provider, you should know that the key is not which services or solutions you provide. It is how you deliver your services. This means that, at any given moment and during the whole lifetime of your company, you should strive towards achieving operational excellence. Continue reading
Troubleshooting problems with a network can be a tedious and frustrating task. It’s often not clear what the root cause of network problems is. Some problems are intermittent, which makes them harder to test. Different operating systems, applications and networking hardware may respond to network problems in different ways, leading to inconsistency in symptoms. Continue reading
Network implementation is a simple concept in nature, but complicated in practice. The best-managed service providers do what they can to simplify the process as much as possible and documentation standards help keep the process organized. Continue reading
You likely know you need to include a network performance monitoring (NPM) tool in your monitoring toolbox in order to manage modern software environments, in which network performance is critical to overall performance. Continue reading
Ransomware is here to stay. The number of attacks is growing exponentially as cybercriminals continue to discover new vulnerabilities. However, this situation provides a great opportunity for upselling your managed services. Continue reading
Considering the different sizes of various companies, a backup solution must have tools for both granular and bulk backup plan setup. In MSP360 Managed Backup, you can create a setup for any number of computers via the Remote Deploy feature. Bulk plan deployment and change management significantly reduce the time you spend on maintenance of your clients’ backups. Continue reading
There are many data backup tools on the market, and they’re all capable of performing basic data backup operations. The key differentiators between generic backup solutions and those that go the extra mile, however, lie in the levels of manageability, reliability and support that these products deliver. Continue reading
If you’re an MSP, it’s one thing to hear about what could go wrong with your customers’ data and infrastructure. It’s another to live through full-blown disasters like ransomware attacks and office fires. But these are exactly the types of disruptions that PC Wizard, a Connecticut-based MSP, has faced -- and conquered -- in its mission to deliver flawless managed IT services to its clients. Continue reading
When it comes to backup software, flexibility matters. Backup tools that take a one-size-fits-all approach by giving users minimal customization are poorly suited to meet the needs of the diverse MSP market. That is one of the takeaways from the story of RAB-ITT, an American MSP that provides managed services for small businesses. The company recently migrated from SolarWinds Backup to MSP360 Managed Backup, due in part to its need for a more flexible backup platform. Continue reading
David Gugick from MSP360 and Joseph Brunsman, a cyber insurance expert from CPL Brokers, discuss what does cyber insurance cover, who’s it for, and what are the important things you need to know in order to make the right insurance decisions. Continue reading
Obtain an in-depth look into the main challenges that MSPs face in the realm of cyber security and the steps you can take to conquer them—ensuring top-tier, world-class protection for you and your clients. Continue reading
As malicious cyber activity becomes more sophisticated, businesses simply cannot afford to be complacent. Get actionable insight how to protect yourself and your customers. Continue reading
