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Getting Started with MSP360 Connect Managed (Formerly Remote Desktop)

In this video, you will learn how to set up and use MSP360 Connect Managed (formerly Remote Desktop) – a simple and reliable solution that allows you to securely connect to and control remote desktops and servers in order to resolve issues faster. Follow these steps to complete your first connection!

Read this article to learn how to get started with Connect Free and Connect Pro.

Step 1: Creating a Company

To start, you need to create a company within the console. Go to the Organization tab, Companies section.

Companies Section in MSP360 Managed remote Desktop Console

Click Add Company.

Adding a Company in MSP360 Managed Remote Desktop Console

Name the company and click Create.

Test Company in MSP360 Managed Remote Desktop Console

The easiest part is done.

Step 2: Installing MSP360 Connect On the Main Computer

First, you need to install the MSP360 Connect on your computer. To do that, go to the Computers tab and click the Add a Computer button, or simply proceed to the Downloads tab; both actions will open a slide-in. There are two sections:

  • Connect from - to install the agent on your computer to control others
  • Connect to - to install the agent on your clients’ computers

Downloads tab

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In the Connect to section, click the option for your system. We choose Windows, as it is the most popular. The download will start automatically. This installation file is for your main computer – the one you’re going to use to control other machines. When the download is complete, find the file in your Downloads folder and double-click it. The wizard will guide you through the process of installation.

MSP360 Connect installation

Once the installation is finished, proceed to the next step.

Step 3: Installing MSP360 Connect On the Computers You Want to Connect to

After you’ve installed the solution for yourself, don’t close the page. In the Connect to section, click Remote Computer Installation. Here, you can generate a build for one of the companies you work with and install it on the relevant computers.

Remote computer installation

You will see the preconfiguration options. Choose your client’s company and specify when the installation script for your build will expire. It is recommended to choose a week or less for security reasons.

Please note that this build will fit this company only.

Install on a target machine

If you use a proxy, define its settings.

How to Install the Solution on Target Machines

Use the Incoming Connections section to specify the connection parameters.

How to Install the Solution on Target Machines

The Default settings tab contains keyboard shortcuts, sound, and tray options.

How to Install the Solution on Target Machines

The Security tab adds one more layer of protection. You can set the PIN length and its frequency of change, and specify that unattended access should be permitted only with a custom password.
You can also restrict outgoing connections, as well as access to configuration and the GUI, if needed.

How to Install the Solution on Target Machines

After you’re done with customization, click Generate Installation Script. You’ll get two options for applying your preconfigured build: the URL and the command line script that should be used with the installation file. The first one is for your customers; they will be able to download the build version for their company. The second one is used mostly for bulk installation – for instance, with an RMM solution. In this guide, we’ll use the URL option.

Generate installation script

When your customers receive the URL, they should copy and paste it into the address line of their browser and press Enter. The download will start automatically.
Proceed to the Computers tab and refresh the page if needed. You’ll see your customers’ endpoints in the list. For each computer, you can see its name, the company that it is assigned to, the product version, and the computer status. That’s it!

Computers tab

Step 4: Establishing the Connection

Once you have installed the solution on both main and target machines, you can establish a connection right from the Computers tab. Choose the computer you need to connect to and click the plug icon on the right.

plug icon

A session window will open. If you set a custom password when generating the installation URL, you’ll be prompted to enter it.

Connecting to Desktop

Next, select whether you want to Connect using Windows credentials (unattended access) or Join an active Windows session (attended access).


Connect Using Windows Credentials

Press enter to activate the target computer, and type in the Windows password if it’s set.

Connect with Windows credentials

Join an Active Windows Session

If you choose to join an active Windows session, the user you are trying to connect to needs to give you the PIN.

Enter the PIN

Once you enter the PIN, the session starts. You can now manage this computer remotely.

With MSP360 Connect Managed, you’ll easily solve your clients’ or team’s IT infrastructure issues without any need to meet them in person.

MSP360 Connect Managed is only a part of what MSP360 has to offer. If you are interested in more solutions to manage all aspects of your IT infrastructure, click Try Managed Backup at the top-right and then Yes in the window that appears.

Try MSP360 Backup

This will take you to the MSP360 platform, which, in addition to MSP360 Connect, provides the backup solution and simplified RMM in a single pane of glass.

If you have any questions, please contact us.

Connect icon

MSP360 Connect.
Simple. Reliable

Securely connect and control remote devices and servers to resolve issues faster. Take advantage of high-speed stable connections regardless of the computer’s global location.

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