It is crucial for MSPs to have well-documented processes to guarantee an outstanding level of services delivered. These templates cover the essentials that should be included in service level agreement and statement of work. Continue reading
Ticket escalation is the cornerstone process of providing customer support. Improve your customers' experience by enhancing your ticket escalation procedures - and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive. Continue reading
This book explains everything you need to know about MSP sales, from understanding sales channels and designing a sales pitch to qualifying leads and evaluating sales metrics. No matter how foreign sales may feel to you now, this e-book will give you the skills you need to launch and maintain a successful sales operation that ensures long-term profitability for your MSP business. Continue reading
As convenient and user-friendly public cloud environments may be, they are hardly the place to store sensitive data or confidential communications. At the same time, secure cloud environments can come with a hefty price tag. This is why more organizations are turning to hybrid cloud computing, which combines the benefits of both private and public cloud computing. Continue reading
Imagine that you get a call one morning from an end-user with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their password and thank them for the call. Later on that day, the organizational network has been successfully attacked, all their files are locked with ransomware, and you need to recover them as fast as possible. Continue reading
If you work with relatively small and few clients, data classification is easy: you need to backup everything, be ready to recover everything and all data should be secure. However, when you manage dozens of clients with hundreds of devices, it becomes harder to implement the same data backup, recovery, and security policy for all the data that your end users operate with. Continue reading
For a managed IT services provider, a clear and flexible backup pricing model is a must. MSP360 Managed Backup Service offers you a scalable backup solution. You can use any storage or several of them, and work with any number of computers. Our flexible storage and pricing policies allow you to set up the most beneficial structure to keep your clients’ data safe without overpaying.
No matter how reliable your production VM environments are, don’t make the mistake of assuming they are failure-proof. Natural disasters, human errors, malware, and other threats could all erase virtual machines or make them unavailable. That’s why VM backup should be part and parcel of your data protection strategy.
Download our guide to learn about zero trust security model, and find out how to employ this concept to protect your network. Continue reading
Download this guide to learn the best practices to follow with regard to compliance standards and disposing of hardware in general, and how to provide your customers with IT asset disposal services. Continue reading
Download our free guide to learn the fundamentals of ITAM, the potential benefits for your MSP, and what software to use to simplify your asset tracking. Continue reading