Blog Articles

It’s one thing to land a new customer, it’s a whole other task to keep them around for the long term. That’s where it becomes more important than ever for a managed services provider (MSP) to deliver excellent customer support alongside its technology and services to keep those customers around for the long haul. Continue reading

As customers begin to do their research on managed service providers (MSPs) they want to work with, the search often starts at the MSP’s website. For that reason, an MSP must put its best foot forward when offering an informative website that stands out from the pack and clearly describes why they are the best provider to choose. Continue reading

Smart IT teams and managed service providers know that they should back up data in order to restore systems to a secure state quickly following a successful cyberattack. But sometimes, backups alone aren’t enough to prevent major damage. There could still be steep financial fallout from a cyberattack, due to loss of revenue, damage to reputation, or legal claims. Continue reading

Introduction

Sharing is caring. Well, this is tricky for service providers. Naturally, as an MSP, your first inclination may be to share everything. You want to keep your clients happy, right? Continue reading

When you’re running a managed services provider (MSP) business, the name of the game is rolling out successful projects and services for customers. With that in mind, a critical element of the project workflow for an MSP to consider is project sign-offs. Continue reading

While many managed services providers (MSPs) successfully grow their businesses and add new clients through word-of-mouth advertising, many that have taken their growth to new heights did so through successful marketing campaigns that targeted the potential customers. By doing that, MSPs can deliver their valuable services to more customers that need them and potentially capture more of the estimated $239.7 billion market for managed services (as of 2021). Continue reading

It's easy for an MSP business owner to feel overwhelmed when attempting to streamline their processes for managing IT documentation. Especially as IT sprawl continues to expand, it becomes seemingly more difficult every day to standardize documentation and manage all the different knowledge bases and items that an MSP needs to track and run the company effectively and efficiently. Continue reading

While managed services providers (MSPs) function in large part to assist their customers with support and delivery of their latest technology needs, in reality, this is only part of the equation, as MSPs should also consider how they can step beyond the speeds and feeds of the technology and humanize the technology experience for their customers. Continue reading

As the technology support industry matures, managed service providers require greater efficiency and flexibility in their billing. The contract and billing process has become the conduit that allows you to clarify the relationship expectations between you and your customer. The business’s success depends on clearly defining, auditing, and reporting on the services you agree upon. Continue reading

The 2021 headlines were dominated throughout the year by ransomware attacks that devastated businesses in every industry.

Some of these landmark attacks included the strikes on the Colonial Pipeline, meatpacking company JBS Foods, the National Basketball Association, insurer CNA, Kaseya, and other organizations. Continue reading