MSP pricing can, understandably, be a complicated affair – even for seasoned providers – since there is no standard pricing system that you could use as a guide. MSPs are now charging from as little as zero dollars for some services to as much as tens of thousands of dollars for selected packages. Continue reading

COVID has had a disastrous effect on the workforce, with millions of people losing their jobs this year. Industries all across the world are deeply disrupted and businesses have been forced to pivot and resort to unique strategies in order to succeed. One way businesses can minimize the effects of this disruption is by investing in an MSP provider that can help with long-term survival. Continue reading

Some managed IT providers tend to avoid marketing activities. They believe that providing great services is enough to land new clients. While this is partly true, and you will see a couple of new clients a month thanks to your happy customer base, consisting of your friends and business connections, that's still not enough for sustainable growth. Continue reading

Every intelligent MSP technician has an understanding of the three-letter acronyms that enable networks to function and allow traffic to flow. Network address translation, commonly referred to as “NAT”, is one of them. Without network address translation, traffic would never be able to make it past the routing device. Here is a quick breakdown of what NAT is and why we need it, and an overview of NAT tools and the security issues that go along with it. Continue reading

For you as a managed IT business owner, the tech team is both your main asset and your main cost driver. It's they who solve most of the daily issues and outline and manage new projects. Hence, if one of your technicians decides to leave, it will take you months to hire, if not a better, at least as good a specialist. And let's not forget that any new team member should be properly onboarded. Continue reading

IT project management has grown into a buzzword nowadays. However, you don't need sophisticated project management during routine operations, since it will make things unnecessarily complex. Nevertheless, there are certain cases when even small teams win from implementing the right IT project management frameworks. Continue reading

A couple of years ago, “agile” was among the top buzzwords in IT. It was so popular, in fact, that it became a synonym for the words ”operational efficiency” and even ”success”. However, not every process can be ”agiled”. In this article, we will define the basics of the agile approach but, more importantly, we will define the areas in which you can actually benefit from being an agile MSP. Continue reading

Peer groups can be a valuable source of information both for a startup managed IT provider and for an already-grown business. There, you can typically find advice regarding your operations, gather templates for documents, and sometimes get discounts for certain solutions.
In this article, we overview more pros and some cons of participating in a peer group and discuss how to find one that suits you. Continue reading

Putting the technology and services aside, every MSP at its core is a business looking to maximize its profits. Ensuring strong financial fitness means growing the top line of the business by increasing sales and adding new customers, but sometimes it also means reassessing expenses and cutting costs. Continue reading

In a modern-day organization, there are dozens of routine IT operations. Each simple service request or raised ticket requires you or your team members to perform a number of simple, yet mundane, actions to get it resolved. And when there are dozens of raised tickets or service requests a day, each day throughout a year, it's easy to get lost in the process. This is why the concept of IT process automation has become popular. Continue reading