Mobile devices are integral to the operations of many businesses. More than two-thirds of employees use mobile phones to help do their jobs, and 21 percent rely on corporate mobile apps that are specific to their department or business unit. Continue reading
Mobile devices are integral to the operations of many businesses. More than two-thirds of employees use mobile phones to help do their jobs, and 21 percent rely on corporate mobile apps that are specific to their department or business unit. Continue reading
The managed IT provider business is on the rise in the US, and MSPs are operating in every public and private sector of the economy. Many private-sector organizations working with sensitive data were forced to operate under certain compliance regimes, such as HIPAA for the medical sector. These regimes make strict stipulations about the way sensitive data should be managed and IT infrastructure secured in an organization.
Managed service providers (MSPs) often find themselves at a crossroads at some point in the company’s growth trajectory.
Sure, they have amassed clients along the way but gaining new ones appears more challenging than ever. This is the point where they must look inward rather than outward, especially the company website. Continue reading
In uncertain times, only the most efficient businesses will survive. In 2020, it’s obvious that efficiency is based on flawless and streamlined operations that are, in most cases, based on IT solutions. However, this is not obvious to everyone. Sometimes the corporate decision makers fail to see the perspective of robust IT infrastructure and solutions. In this article, we will reveal why exactly your business should invest in IT.
It was not that long ago that a thought leader had to earn their reputation. These days, just about anyone can set themselves up as a thought leader and share their opinions on a global platform.
They need not have experience or expertise. They just require the ability to market themselves effectively to a wide audience. This helps to seal their reputation and reach “influencer” status. Continue reading
IT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed service providers who target bigger clients with more advanced IT needs and demands, or those whose aim is to build a flawless and streamlined service.
IT Infrastructure Library (ITIL) is a framework that defines core areas, KPIs, and processes for the effective provision of IT services. It is designed upon the IT service management (ITSM) approach and allows managed IT service providers to streamline and standardize their operations to maximize customer experience.
As an MSP, you should always be on the lookout for ways to align your managed service offerings more closely with customer demand. Expanding your knowledge of Linux and related platforms may be a good way to do this. Continue reading
One day you will lose a customer. Whether it’s due to a highly competitive market, a critical misunderstanding, or the changing landscape pushing the client out of business, to name just a few possibilities, it happens even with the most professional and the best-managed IT providers on the market.
With unemployment as low as it is in the technology space, MSPs are having a difficult time not only finding top talent but retaining it. While this isn’t good news for MSPs, they can overcome this HR challenge by simply putting their employees first.
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