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5 Steps for Excellent Customer Support

5 Steps for Excellent Customer Support

5 Steps for Excellent Customer Support

It’s one thing to land a new customer, it’s a whole other task to keep them around for the long term. That’s where it becomes more important than ever for a managed services provider (MSP) to deliver excellent customer support alongside its technology and services to keep those customers around for the long haul. Continue reading

Should You Build Your Own Business Website or Should You Hire Someone

Should You Build Your Own Business Website or Should You Hire Someone?

Should You Build Your Own Business Website or Should You Hire Someone?

As customers begin to do their research on managed service providers (MSPs) they want to work with, the search often starts at the MSP’s website. For that reason, an MSP must put its best foot forward when offering an informative website that stands out from the pack and clearly describes why they are the best provider to choose. Continue reading

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Cybersecurity Insurance: How It Works and What Plans are Available

Cybersecurity Insurance: How It Works and What Plans are Available

Cybersecurity Insurance: How It Works and What Plans are Available

Smart IT teams and managed service providers know that they should back up data in order to restore systems to a secure state quickly following a successful cyberattack. But sometimes, backups alone aren’t enough to prevent major damage. There could still be steep financial fallout from a cyberattack, due to loss of revenue, damage to reputation, or legal claims. Continue reading

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MSP Marketing: Should MSPs Target One or Several Verticals?

MSP Marketing: Should MSPs Target One or Several Verticals?

While many managed services providers (MSPs) successfully grow their businesses and add new clients through word-of-mouth advertising, many that have taken their growth to new heights did so through successful marketing campaigns that targeted the potential customers. By doing that, MSPs can deliver their valuable services to more customers that need them and potentially capture more of the estimated $239.7 billion market for managed services (as of 2021). Continue reading

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What You Should Know About Documentation Software

What You Should Know About Documentation Software

It's easy for an MSP business owner to feel overwhelmed when attempting to streamline their processes for managing IT documentation. Especially as IT sprawl continues to expand, it becomes seemingly more difficult every day to standardize documentation and manage all the different knowledge bases and items that an MSP needs to track and run the company effectively and efficiently. Continue reading

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Top 10 Mistakes MSPs Make that Cost Time and Money

Top 10 Mistakes MSPs Make that Cost Time and Money

Running a business is challenging, even in the best of times, let alone in times of economic instability. More than ever, it is important to think about your business processes and identify opportunities to eliminate costly inefficiencies or errors. This way, you’re in the best position possible to weather any turbulence brought on by the coronavirus pandemic and emerge safely once it’s over. Continue reading

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5 Ways MSPs Can Humanize the Customer Experience

5 Ways MSPs Can Humanize the Customer Experience

While managed services providers (MSPs) function in large part to assist their customers with support and delivery of their latest technology needs, in reality, this is only part of the equation, as MSPs should also consider how they can step beyond the speeds and feeds of the technology and humanize the technology experience for their customers. Continue reading

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Is Your Billing Process Slowing You Down?

Is Your Billing Process Slowing You Down?

As the technology support industry matures, managed service providers require greater efficiency and flexibility in their billing. The contract and billing process has become the conduit that allows you to clarify the relationship expectations between you and your customer. The business’s success depends on clearly defining, auditing, and reporting on the services you agree upon. Continue reading

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How Ransomware Incidents Increased in 2021

How Ransomware Incidents Increased in 2021

The 2021 headlines were dominated throughout the year by ransomware attacks that devastated businesses in every industry.

Some of these landmark attacks included the strikes on the Colonial Pipeline, meatpacking company JBS Foods, the National Basketball Association, insurer CNA, Kaseya, and other organizations. Continue reading

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