Getting Started with MSP360 RMM
In this guide, we overview MSP360 RMM solution.
The Feature Set
MSP360 Remote Monitoring and Management solution supports the Windows 7 sp1, 8.1, 10, 11 and Windows Server 2012R2, 2016, 2019, 2022 operating systems.
Here’s a short overview of the features our solution provides:
- Overview of general information about the user’s computer, including operating system, hardware characteristics and network parameters
- Patch management
- Antivirus overview and the ability to update antivirus databases
- PowerShell script injection
- Event log monitoring
- Overview of installed software
- Hyper-V virtual machine management
- Registry editor
Now we overview the installation process and walk you through the user interface of the MSP360 Remote Monitoring and Management solution.
Installation and Management
To start using the solution, you need to install the agent on the target computer. To do this, go to the Downloads tab.
Here, you can either download the RMM agent or copy the link to send it to the required user. The agent should then be installed on the target computer. Following this, you will be able to see the computer on the Computers tab, Remote Management section.
Alternatively, you can install the MSP360 Remote Management solution on all computers. To do this, go to the Computers tab, Remote Management section; in the upper-right corner, find the Group actions button, click it and select the Install RMM on Computers option.
After you have installed the MSP360 Remote Management solution on the target computer, you will see it on the Computers tab, Remote Management section.
This tab shows you general information, such as the computer name, disk, CPU and memory usage, and warns you if you have any available updates for your operating system or antivirus, or event log issues.
To manage a specific computer, click on the button in the right corner of the RMM section, or any of the status bars.
You will then see a slide-in tab. The right-hand part of the tab shows information and allows you to manage the solution. On the left, you can select the required section of the tab.
Additionally, you can click the arrow button in the upper-right corner of some of the tabs in order to open a modal window with more detailed information about that specific tab.
The General tab provides an easy way to monitor key sensors for the health and performance of the target computer, such as disk space, CPU and RAM usage, updates, and other information.
Additionally, we have placed new buttons for Connect, Start PowerShell, and Copy Link, so that you can easily connect to a computer, open a PowerShell terminal, or copy a direct link to that tab for your tech engineer.
You can temporarily disable monitoring if you want to stop receiving alerts from the target computer, such as during maintenance.
The next tab, Computer info, provides you with details about the target computer, including the operating system and the name of the computer. Here you will also find details such as the last-logged-in user, the type of platform, the model, and the serial number..
The next tab, Task Manager, allows you to monitor the computer’s performance, processes and services in real time.
The Installed Software tab is pretty self-explanatory. To uninstall a specific application remotely, select the required software from the list and click the "x" button.
You can also deploy or uninstall applications on a group of computers in just a few clicks. To do this, open the RMM Group Action wizard on the the Computers, Remote Management page and choose the Install software or Uninstall software option.
The next tab, Patch Management, allows you to install OS updates on your users’ machines and check the updates that have already been installed.
Starting from version 1.3, you can choose and install patches on multiple desktops and servers at a time. With the RMM Group Action wizard on the Computers, Remote Management page, you can scan the operating system on a group of computers to identify available updates and install them in bulk.
The next tab shows you the installed hardware and its status.
On the HDD/SSD Info tab, you can see the hard drive details for the given user. If you click the button near the text “SMART”, you will see more detailed and technical information about that storage device.
On the next tab, Printers, you can see the status and detailed information about all the printers connected to that computer.
In the Antivirus tab, you can check the status of the antivirus installed on the machine and also update its databases. To do this, click on the checkbox near the required antivirus, followed by the Update Database button.
On the Hyper-V Manager tab, you can start, turn off or restart your Hyper-V virtual machines. If you open the modal window, you will also see detailed information about them.
On the next tab, PowerShell, you can run or upload any PowerShell scripts. Bear in mind that this option is only available if you have enabled two-factor authentication. To do this, go to the Settings tab, General section and enable 2FA. Once this is done, you will be able to write, upload and execute PowerShell scripts on the given machine.
You can also run a PowerShell script from a file on multiple computers in bulk. To do this, click on the RMM Group Action wizard on the Computers, Remote Management page, and choose whether you need to execute PowerShell script from file or with the PowerShell Terminal.
The last tab, Registry Editor, allows you to view and manage registry entries within a user’s machine.
You can also set up alerts for all companies or for specific company in Settings tab, Notifications section. MSP360 RMM service features the following alert types: CPU and memory usage, used disk space, Windows updates, antivirus issues, incorrect system time, lost connection with server, S.M.A.R.T issues, CPU critical temperature and software/hardware changes.
With Scheduled reports on the Reporting tab, you can configure and schedule automated reports to distribute to specified email addresses. Each report can be exported in CSV format as well. Currently, the following reports are available:
Computer inventory report
The computer inventory report makes it possible to take inventory of the computers of the selected company and represent this information in HTML and CSV formats for further processing. It provides such information as platform type, computer manufacturer, processor and memory information, operating system, language settings, and time zone.
Software inventory report
The software inventory report enables you to collect information about all the software installed on the specified computers and get it in a structured way, in either HTML or CSV format.
Software details report
The software details report contains a detailed list of the software installed on the computers of the selected company.
That’s it. If you have any questions regarding the MSP360 Remote Monitoring and Management service, feel free to contact our pre-sales team.