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customer verification for msps

Customer Verification for MSPs

Customer Verification for MSPs

Imagine that you get a call one morning from an employee of one of your clients with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their password and thank them for the call. Later on that day, that client's network has been successfully attacked, all their files are locked with ransomware, and you need to recover them as fast as possible.

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News You Might've Missed

News You Might’ve Missed. 25 – 29 May

News You Might’ve Missed. 25 – 29 May

What's new this week in the news for MSPs? Docker and Microsoft Join to Make Azure Container Projects Simpler; Fake COVID-19 Map Delivers New Ransomware in Italy; Ransomware Are Using Virtual Machines to Deploy; Maze Hackers Leak Credit Card Data from the Bank of Costa Rica; a Russian Hacking Group Uses Gmail to Deliver Turla Malware Commands; and more.

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10 tips to improve your customer service

10 Tips to Improve Customer Service

10 Tips to Improve Customer Service

Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services, but also to communication.

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Post-COVID-19 Technology Bundle for MSPs

Post-COVID-19 Technology Bundle for MSPs

Even though MSPs are constantly reevaluating their technology bundles to fit the needs of their customers, the COVID-19 crisis has forced them to completely rethink their approach to managed IT services.

Readjusting to the “new normal” is going to take businesses time, but MSPs should be the ones on the front lines assisting them with this transformational change, and, in many ways, they already have. Continue reading

How to Get Managed Services Client Referrals

How to Get Managed Services Client Referrals

Generating referrals from existing clients can grow your business significantly if you’re willing to dedicate enough time and resources to the effort. MSPs without marketing funds to allocate to other types of marketing strategies — including content marketing, SEO, and influencer marketing — benefit from client referrals when the strategy behind the effort is well thought out and properly executed. Continue reading

News You Might've Missed

News You Might’ve Missed. 18 – 22 May

News You Might’ve Missed. 18 – 22 May

What's new this week in the news for MSPs?
Google Wins DOD Secure Cloud Management Solution Contract; Google Announces Cloud Next OnAir Event; EasyJet Is Hacked and Loses Nine Million Customer Records; New PipeMon Malware Using Windows Print Processors; NetWalker Ransomware Group Moving to Target Enterprises Only; and Texas Department of Transportation Hit by Ransomware Attack. Let's see what's going on.

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MSPs: Selling Business Continuity Plans for Better Profits

MSPs: Selling Business Continuity Plans for Better Profits

MSPs: Selling Business Continuity Plans for Better Profits

Data loss is a very real threat to business operations worldwide. However, many small to medium-sized companies often view protective or proactive actions as unnecessary.
For MSPs, it is important to be more than a reseller or service provider. It is equally necessary to become a business partner that can identify risks and threats, and can recommend proactive actions and solutions to protect business operations if disaster occurs.

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MSP Customer Retention: 5 Best Practices to Reduce the Churn

MSP Customer Retention: 5 Best Practices to Reduce the Churn

In today’s competitive business landscape, there is no real differentiator between the types of services offered by MSPs. This means that managed service providers must work harder than ever to ensure the survival of their businesses. You’ll lose out to the competition if you’re unable to bring in new clients consistently and retain existing ones. Continue reading