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Guide to Network Address Translation

Guide to Network Address Translation

Guide to Network Address Translation

Every intelligent MSP technician has an understanding of the three-letter acronyms that enable networks to function and allow traffic to flow. Network address translation, commonly referred to as “NAT”, is one of them. Without network address translation, traffic would never be able to make it past the routing device. Here is a quick breakdown of what NAT is and why we need it, and an overview of NAT tools and the security issues that go along with it. Continue reading

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5 Reasons Why Your Technicians Leave, and How to Avoid It

5 Reasons Why Your Technicians Leave, and How to Avoid It

5 Reasons Why Your Technicians Leave, and How to Avoid It

For you as a managed IT business owner, the tech team is both your main asset and your main cost driver. It's they who solve most of the daily issues and outline and manage new projects. Hence, if one of your technicians decides to leave, it will take you months to hire, if not a better, at least as good a specialist. And let's not forget that any new team member should be properly onboarded. Continue reading

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News You Might've Missed

News You Might’ve Missed. 15 – 18 Feb

News You Might’ve Missed. 15 – 18 Feb

What's new this week in the news for MSPs? Data security in Power BI business intelligence apps see enhancements at Microsoft; Microsoft Azure Firewall Premium public preview out; Doppelpaymer ransomware allegedly strikes KIA Motors America; Clop ransomware attack steals files at Jones Day law firm; and Centreon IT monitoring software tool exploited by Sandworm hackers. Continue reading

Agile MSP

Agile MSP: The Concept Explained

Agile MSP: The Concept Explained

A couple of years ago, “agile” was among the top buzzwords in IT. It was so popular, in fact, that it became a synonym for the words ”operational efficiency” and even ”success”. However, not every process can be ”agiled”. In this article, we will define the basics of the agile approach but, more importantly, we will define the areas in which you can actually benefit from being an agile MSP. Continue reading

MSP Peer Groups

MSP Peer Groups: Do You Need to Join to Succeed?

MSP Peer Groups: Do You Need to Join to Succeed?

Peer groups can be a valuable source of information both for a startup managed IT provider and for an already-grown business. There, you can typically find advice regarding your operations, gather templates for documents, and sometimes get discounts for certain solutions.
In this article, we overview more pros and some cons of participating in a peer group and discuss how to find one that suits you. Continue reading

News You Might've Missed

News You Might’ve Missed. 08 – 11 Feb

News You Might’ve Missed. 08 – 11 Feb

What's new this week in the news for MSPs? Four in the hyper-scale cloud provider market to surpass $115 bn; video game developer CD Projekt S.A. hit in ransomware attack; Ziggy ransomware group shuts down; BazarBackdoor malware by TrickBot recoded in Nim; BendyBear malware linked to Chinese hackers; and Microsoft warning to enterprises on new “dependency confusion” attack technique. Continue reading

Designing a Ransomware Response Plan

Designing a Ransomware Response Plan

Ransomware attacks, which have grown at rates of as much as 350 percent per year in recent years, are one of the most pressing security challenges facing businesses today. And, while the best strategy is to take steps to prevent ransomware attacks from happening in the first place, the reality is that there is no way to guarantee your data won’t be held for ransom. Continue reading

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