Last December, customers and friends of MSP360 were given the chance to participate in a giveaway full of sweet goodies. Gold, silver, and bronze tickets were hidden underneath the ordinary wrappers of MSP360 chocolate bars. Each ticket revealed a special prize! Continue reading
Last December, customers and friends of MSP360 were given the chance to participate in a giveaway full of sweet goodies. Gold, silver, and bronze tickets were hidden underneath the ordinary wrappers of MSP360 chocolate bars. Each ticket revealed a special prize! Continue reading
Every intelligent MSP technician has an understanding of the three-letter acronyms that enable networks to function and allow traffic to flow. Network address translation, commonly referred to as “NAT”, is one of them. Without network address translation, traffic would never be able to make it past the routing device. Here is a quick breakdown of what NAT is and why we need it, and an overview of NAT tools and the security issues that go along with it. Continue reading
For you as a managed IT business owner, the tech team is both your main asset and your main cost driver. It's they who solve most of the daily issues and outline and manage new projects. Hence, if one of your technicians decides to leave, it will take you months to hire, if not a better, at least as good a specialist. And let's not forget that any new team member should be properly onboarded. Continue reading
IT project management has grown into a buzzword nowadays. However, you don't need sophisticated project management during routine operations, since it will make things unnecessarily complex. Nevertheless, there are certain cases when even small teams win from implementing the right IT project management frameworks. Continue reading
What's new this week in the news for MSPs? Data security in Power BI business intelligence apps see enhancements at Microsoft; Microsoft Azure Firewall Premium public preview out; Doppelpaymer ransomware allegedly strikes KIA Motors America; Clop ransomware attack steals files at Jones Day law firm; and Centreon IT monitoring software tool exploited by Sandworm hackers. Continue reading
If a customer's backup fails, your customer can lose everything (personnel data, customer information, etc.), unless, of course, you’re avoiding a single point of failure with a multi-cloud backup solution. And if that’s the case, you’re in good hands. Continue reading
A couple of years ago, “agile” was among the top buzzwords in IT. It was so popular, in fact, that it became a synonym for the words ”operational efficiency” and even ”success”. However, not every process can be ”agiled”. In this article, we will define the basics of the agile approach but, more importantly, we will define the areas in which you can actually benefit from being an agile MSP. Continue reading
Peer groups can be a valuable source of information both for a startup managed IT provider and for an already-grown business. There, you can typically find advice regarding your operations, gather templates for documents, and sometimes get discounts for certain solutions.
In this article, we overview more pros and some cons of participating in a peer group and discuss how to find one that suits you. Continue reading
What's new this week in the news for MSPs? Four in the hyper-scale cloud provider market to surpass $115 bn; video game developer CD Projekt S.A. hit in ransomware attack; Ziggy ransomware group shuts down; BazarBackdoor malware by TrickBot recoded in Nim; BendyBear malware linked to Chinese hackers; and Microsoft warning to enterprises on new “dependency confusion” attack technique. Continue reading
Ransomware attacks, which have grown at rates of as much as 350 percent per year in recent years, are one of the most pressing security challenges facing businesses today. And, while the best strategy is to take steps to prevent ransomware attacks from happening in the first place, the reality is that there is no way to guarantee your data won’t be held for ransom. Continue reading
Putting the technology and services aside, every MSP at its core is a business looking to maximize its profits. Ensuring strong financial fitness means growing the top line of the business by increasing sales and adding new customers, but sometimes it also means reassessing expenses and cutting costs. Continue reading
