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Why MSPs Get a Bad Rap From Techs, and How to Change That

Why MSPs Get a Bad Rap From Techs, and How to Change That

Why MSPs Get a Bad Rap From Techs, and How to Change That

Hiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more experienced technicians is making it harder than ever for MSPs to find the talent they need at a price they can afford. Continue reading

MSP Outsourcing Tips

MSP Outsourcing Tips

MSP Outsourcing Tips

Customers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being “shared”. Letting outsourced employees handle critical customer requests opens up risks that many managers aren’t comfortable with. Will the outsourced employee handle private information responsibly? Will they have the skills to service my customers? Will there be communication issues? Continue reading

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Protecting Critical Data with Geo-Diverse Storage

Protecting Critical Data with Geo-Diverse Storage Using Wasabi

Protecting Critical Data with Geo-Diverse Storage Using Wasabi

Possibly the most important aspect of the Managed Service Providers job is protecting their customers from data loss, which can strike at any time and impact productivity and revenue.

In addition to cybersecurity measures that manage user authentication and access control, keeping critical data secure and available at all times requires a comprehensive, regularly tested backup and recovery strategy. Continue reading

Top 5 Common Cybersecurity Attacks MSPs Should Know in 2022

Top 5 Common Cybersecurity Attacks MSPs Should Know in 2022

Top 5 Common Cybersecurity Attacks MSPs Should Know in 2022

Over the past few years, we have seen cyberattacks rise at an astronomical rate, causing harm to businesses, governments, and individuals alike. According to reviews of threats in 2021, threats rose across nearly every category over the past year, and headlines showed the impacts these attacks could have on the businesses they affected. Continue reading

Firing a Customer Here's What MSPs Should Know

Firing a Customer: Here’s What MSPs Should Know

Firing a Customer: Here’s What MSPs Should Know

When building a successful managed services provider (MSP) business, a lot of the focus naturally tends to be on adding new customers to expand the business. However, if an MSP wants to accelerate its growth, it should also consider when it might be appropriate to remove customers from its lineup. Continue reading

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