MSP360 Products
Remote Monitoring and Management in MSP360 Managed Backup
In the MSP360 Managed Backup, you can manage all aspects of backup and recovery plans from a single pane of glass. In this guide, we will overview the functionality of the MSP360 Remote Management tab.
Remote Management
The Remote Management tab is the heart of the MSP360 web console. Here you can see all the computers under your management, check machine status, check the status of your existing backup plans, modify or delete them, set up new ones, perform bulk actions on multiple devices, track computer performance, connect to devices remotely, and more. Basically, the Remote Management tab allows you to manage all aspects of your IT infrastructure within a single dashboard.
There are three ways to open the backup and recovery plan slide-in:
- Click the name of the endpoint;
- Click on the backup status bar or the cloud icon near it;
- Click on the gear button and then on “Show plans”.
In the displayed slide-in, you can create a backup or recovery plan, or perform a consistency check. You can also start, stop, edit or delete any backup or recovery plan.
In the same slide-in, you can also check disk space, CPU, memory information, and system information.
Bear in mind that most of the features of MSP360 RMM work only if the endpoint is online.
The Remote Management section allows you to change the user for the given endpoint and change the edition of the software that is applied to the endpoint. Remember that if you change the user for the endpoint, you will then need to re-upload all backup data.
The button with the red cross will delete the backup agent from the endpoint, release the license, and remove it from remote management and all reports.
If you don’t want to delete all the data from the computer, but do want to hide the endpoint from the Remote Management section, click the gear button, and then the “Hide” option. You can see all hidden machines by clicking the “Group actions” button in the upper-right corner of the screen.
You can also force an update of any endpoint to the latest build of the MSP360 Backup software from the Remote Management section. Click the gear button and then ”Force Update”. If you want to force-update all the endpoints you are managing, click the “Group Actions” button, followed by the option ”Force Update for Computers”.
If you encounter any issues with a backup or recovery process and you want to contact our support team, the best way to do this is to click the gear button and then the option “Send Logs”. There, you can specify where you want to send logs, either to MSP360 support or to a custom email address. In most cases, our support team will ask you for the logs to check the issue in depth, which is why we strongly recommend you to send the ticket with the logs and a description of the issue as the first point of contact with our support team.
Remote Access
MSP360 console has a built-in remote desktop solution called MSP360 Connect, which allows you to access clients' endpoints remotely. MSP360 Connect has all the necessary features for efficient remote connections – file transfer, text and voice chat, session recording, multi-monitor support and more.
An MSP360 Connect Managed license and remote access enabled in your settings are required. To allow remote access, you should first go to the Settings tab, General section and click the Enable Remote Access for all Computers option.
After that, click on the plug icon next to the computer you want to connect to, and the connection will be established.
Further reading Getting Started with MSP360 Connect Managed
Remote Monitoring and Management (RMM)
Next comes MSP360 RMM, with which you can monitor and manage devices remotely. Click on the diagram icon in the RMM section, and a slide-in will open.
With MSP360 RMM, you can track device info and performance metrics (details of computers' hardware, operating system, CPU and memory usage, free disk space, etc.), run system updates, install/uninstall apps, perform bulk actions on multiple devices, schedule tasks, execute PowerShell commands, manage antivirus, set up alerts, and more. An MSP360 RMM license is required to take advantage of RMM features.
Further reading Getting Started with MSP360 RMM
Monitoring/History
In the Monitoring/History section, you can see the status of all backup and recovery plans and their schedules. To open the detailed results, you can click on the last run or last success, or click the gear button, followed by “Show Last Plan”.
In the displayed slide-in, you can see the details of the given run. You can also click on the “Detailed Report” button to check all files that were or were not backed up.
Click the “History” button in the upper-right corner of the slide-in to check the status of all backup and recovery plans for the specified user.
Restore to Cloud
MSP360 Managed Backup allows you to recover any image-based or virtual-machine backup as a cloud virtual machine in Amazon EC2 and Microsoft Azure VM.
Note that to enable “Restore to Cloud” functionality, you should contact our support team.
Learn more about this feature in our web help, in the Backup and Restore section.
EC2 Snapshot Management
The Amazon EC2 snapshot management feature allows you to perform a cloud-to-cloud backup of Amazon EC2 instances to Amazon S3.
That’s it. If you have any questions about MSP360 Managed Backup Remote Management, feel free to contact our pre-sales team.
