When you’re running a managed services provider (MSP) business, the name of the game is rolling out successful projects and services for customers. With that in mind, a critical element of the project workflow for an MSP to consider is project sign-offs.
Read ArticleIt's easy for an MSP business owner to feel overwhelmed when attempting to streamline their processes for managing IT documentation. Especially as IT sprawl continues to expand, it becomes seemingly more difficult every day to standardize documentation and
Read ArticleAs a company founded in 2008 to provide managed services for Linux and Windows servers, PLSS Soluções has plenty of experience in performing backups. But what it lacked until switching to MSP360 was a backup solution that not just kept
Read ArticleFundada em 2008 para fornecer serviços gerenciados para servidores Linux e Windows, a PLSS Soluções tem muita experiência na execução de backups. Mas o que faltava até mudar para o MSP360 era uma solução que não apenas mantivesse os dados
Read ArticleWhile managed services providers (MSPs) function in large part to assist their customers with support and delivery of their latest technology needs, in reality, this is only part of the equation, as MSPs should also consider how they can step
Read ArticleAs the technology support industry matures, managed service providers require greater efficiency and flexibility in their billing. The contract and billing process has become the conduit that allows you to clarify the relationship expectations between you and your customer. The business’s success de
Read ArticleWhen you back up a server, it is not enough to save just files and folders. You need to make a full copy of all the partitions that contain your system files, as well as applications, services, permissions, configuration, and user data.
Read ArticleThere are many great things about running a one-person managed services provider (MSP) company. As an owner, you get complete control of the future of the business, what clients it takes on, what specialty areas it might have, and other
Read ArticleWhen developing a successful services business, meeting and exceeding exceptions is critical. For managed services providers (MSPs), these expectations are often codified in a service level agreement (SLA). An SLA is a document that defines expectations between MSPs and their
Read ArticleJust because you have a successful Managed Service Provider (MSP) business today doesn’t guarantee you’ll remain successful going forward. Market conditions are always changing – not least in the MSP industry, which continues to grow steadily as more players enter the market – and MSPs must constant
Read ArticleIf you’re an MSP who provides backup and recovery services, and any of the data you back up could contain medical information, HIPAA is a law you need to know. Although at first glance HIPAA may not seem to
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