Customers are asking their Managed IT Service Provider (MSP) to expand services beyond simple RMM-type services to include Backup and Recovery. But with no real expertise, many MSPs make the same common mistakes when trying to protect their customer’s data, systems, and applications. So, where are MSP’s missing the mark and how can they prevent them? Continue reading
So you’re an MSP, and you want to add Security-as-a-Service, or SECaaS, to your offerings. Or, maybe you’re starting a new managed services business and want to focus on security from the start — which would make you a managed security services provider or MSSP. Continue reading
There’s no denying the fact that selling managed security services can be hard. But it’s also critical if you want to run a successful MSP business that includes security offerings.
Below, we walk through common challenges that MSPs face in selling this type of service, then identify solutions. Continue reading
Whether you're a managed services provider (MSP) looking to transition into a managed security services provider (MSSP) or plan to launch a new MSSP business without having worked previously as an MSP, there are a variety of tools and you'll need to power your operations. This article offers a comprehensive overview of those tools, and the various types of MSSP service categories they cover. Continue reading
The Disaster Recovery Institute, in its 2019 predictions, has published a list of potential disasters that could disrupt the world. Some of these are pretty dramatic but realistic nonetheless.
The list covers natural, political, economic, and other kinds of human-made disasters. While nobody can tell which disaster will occur and when it’s reasonably certain that there will be significant disruptions. Continue reading
Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for tracking sales performance.
Keep reading for tips on how to implement each of these things for your MSP business, along with links to further reading with additional details on each topic.
For an MSP, collecting metrics to monitor your business's performance is as important as collecting metrics to monitor networks or servers.
This guide offers an overview of the business metrics that every MSP should track in order to keep revenue steady or growing and maintain visibility into the financial health of the company. Continue reading