Latest posts

Change layout

The 10 Backup Mistakes MSPs Make And How to Avoid Them

The 10 Backup Mistakes MSPs Make And How to Avoid Them

Customers are asking their Managed IT Service Provider (MSP) to expand services beyond simple RMM-type services to include Backup and Recovery. But with no real expertise, many MSPs make the same common mistakes when trying to protect their customer’s data, systems, and applications. So, where are MSP’s missing the mark and how can they prevent them? Continue reading

Core Managed Security Technologies and Software Any MSSP Needs

Core Managed Security Technologies and Software Any MSSP Needs

Whether you're a managed services provider (MSP) looking to transition into a managed security services provider (MSSP) or plan to launch a new MSSP business without having worked previously as an MSP, there are a variety of tools and you'll need to power your operations. This article offers a comprehensive overview of those tools, and the various types of MSSP service categories they cover. Continue reading

New to Business Continuity? Understand These 10 Concepts

New to Business Continuity? Understand These 10 Concepts

The Disaster Recovery Institute, in its 2019 predictions, has published a list of potential disasters that could disrupt the world. Some of these are pretty dramatic but realistic nonetheless. 

The list covers natural, political, economic, and other kinds of human-made disasters. While nobody can tell which disaster will occur and when it’s reasonably certain that there will be significant disruptions.  Continue reading

The Comprehensive Guide to MSP Sales

The Comprehensive Guide to MSP Sales

Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for tracking sales performance.

Keep reading for tips on how to implement each of these things for your MSP business, along with links to further reading with additional details on each topic.
Continue reading

Guide to MSP Sales Critical Metrics

Guide to MSP Sales Critical Metrics

For an MSP, collecting metrics to monitor your business's performance is as important as collecting metrics to monitor networks or servers.

This guide offers an overview of the business metrics that every MSP should track in order to keep revenue steady or growing and maintain visibility into the financial health of the company. Continue reading

How Proper Sky Built an MSP Cloud Backup Solution with MSP360 and AWS

How Proper Sky Built an MSP Cloud Backup Solution with MSP360 and AWS

Proper Sky, a Managed Services Provider based in Pennsylvania, provides data backup and recovery services to approximately 1500 endpoints. For an MSP operating at that scale, having easy-to-manage, reliable and cost-efficient backup technology in place is critical.  Continue reading