In the middle of June, we asked our Managed Backup Service clients to take part in an annual Customer Survey. To make it more fun, we decided to raffle 3 iPads. Overall 565 customers took part in the survey and here are the 3 winners. Continue reading
It goes without saying that a problem shared is a problem halved. Additionally, it’s been proven that two heads working together are better than one.
These, fundamentally, are the reasons why we persistently seek to learn from our peers and the MSP community at large. As a result, you get to expand your technical knowledge, as well as improve your overall service delivery and business development. Continue reading
Thinking of attending ASCII SMB IT Success Summit in Denver on July 24-25? Well, guess what. MSP360 will be there as a sponsor and part of the vendor lineup. Meet David Gugick (VP Product Management) and Doug Hazelman (VP Technical Marketing, MSP Voice host) who will be representing MSP360 at the event. Continue reading
Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading
Setting prices for managed backup services is a difficult task. There are many factors to weigh and variables to consider, such as whether you should discount for archival storage tiers and whether to include disaster recovery services as part of managed backup pricing. Continue reading
The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading
Recently we have performed a survey across MSP360 customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading