Blog Articles

If you’re onboarding clients, it means you’re adding new business and generating more revenue, but the more clients you onboard, the more likely it is you’re going to make a mistake. That’s why developing an onboarding process to ensure everything is in order is essential for growing MSPs. Continue reading

If everything’s going according to plan, you’re landing more clients, generating additional MRR and scaling your organization, but as your business transforms into a powerhouse, your MSP organizational structure undergoes significant changes, and if you’re not careful with the framework, you can find yourself in a bit of a dilemma. Continue reading

So you've got a prospect meeting. This is every MSP’s dream; it’s your time to shine. You’ve got a prospective client interested in switching providers. While this is a great opportunity for you, there are plenty of ways things can go sideways. In this blog post, we’ll explore how to prepare, how to handle the meeting, and what you can do to turn the “prospect” into a client. Continue reading

A Quarterly Business Review (QBR), also known as a business review or executive business review, is a face-to-face meeting between MSPs and clients that takes place once per quarter. Its purpose is to review their partnership and discuss how the MSP can better support the client’s business goals. Continue reading

Many MSPs rely on selling hardware as a way to generate additional revenue. While this source of revenue can help MSPs to boost their top lines, it can also create unwanted friction between them and their clients if they’re not initially straightforward about marking up hardware products. Continue reading

Networking isn't always effective, but when it is, MSPs benefit in the long run. They typically end up generating more business, finding new opportunities and educating themselves on emerging industry trends, which benefits not only them but their customers. Continue reading

Because Microsoft 365 is a cloud-based SaaS platform, it’s easy for customers to assume that the data they create or store on it is always safe. Of course, MSPs know that that is not the case; there are a variety of ways in which data can be lost in a Microsoft 365 environment, which is why managed backup services for the platform can be a profitable offering for an MSP business. Continue reading

What's new this week in the news for MSPs?

AWS Launches AMD-based C5a; IBM Cloud Outage Takes Customer Websites Down Worldwide; Snake Ransomware Attack on Honda Factories; Tycoon Ransomware Uses Obscure Java Image Format; Trickbot Malware Using Fake “Black Lives Matter” Voting Campaign; and a Phishing Campaign Is Targeting Microsoft Office 365 Accounts.

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The nationwide lockdown has many people going up the wall during the COVID-19 pandemic. However, you can reduce the boredom by keeping yourself occupied. How about getting a certification? It will not only be a better use of time, but it will also make you more marketable. Getting a certification can keep you focused on your career goals and validate your newly acquired skills.

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A successful managed services business requires the right technology stack. Some tools within the stack, such as remote monitoring and management software, may be obvious. Others, like finance and accounting tools, are less so. But in order to work as efficiently as possible, it's important to be sure your MSP technology stack addresses all of your business' needs. Continue reading

What's new this week in the news for MSPs?

Azure Maps Previewed by Microsoft; USBCulprit Malware Group Stealing SE Asia Government Data; NASA Contractor Allegedly Attacked by DopplePaymer Ransomware Group; Valak Malware Lifting Credentials from Exchange Servers; Cisco Servers Hacked; More US Colleges Hit by Netwalker Ransomware; and Office365 Targeted with Phishing Scam. Let's see what's going on.

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