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Guide to Quarterly Business Reviews (QBR) for MSPs

Guide to Quarterly Business Reviews (QBR) for MSPs

A Quarterly Business Review (QBR), also known as a business review or executive business review, is a face-to-face meeting between MSPs and clients that takes place once per quarter. Its purpose is to review their partnership and discuss how the MSP can better support the client’s business goals. Continue reading

MSP Customer Retention: 5 Best Practices to Reduce the Churn

MSP Customer Retention: 5 Best Practices to Reduce the Churn

In today’s competitive business landscape, there is no real differentiator between the types of services offered by MSPs. This means that managed service providers must work harder than ever to ensure the survival of their businesses. You’ll lose out to the competition if you’re unable to bring in new clients consistently and retain existing ones. Continue reading

Windows Patch Management Best Practices

Windows Patch Management Best Practices

While patch management may not be the most exciting activity for sysadmins, it’s critical to ensuring the security of servers, applications, and operating systems. Managed service providers and sysadmins who fail to stay on top of patching expose their clients’ IT environment to security breaches and possible downtime of systems, services, and applications. Continue reading

Top 10 PowerShell Commands Every IT Admin Should Know

Top 10 PowerShell Commands Every IT Admin Should Know

PowerShell needs no introduction — it’s the configuration management and task automation framework of choice for the Windows environment. It combines the flexibility of a powerful scripting language with the power and speed of the command line to help IT admins orchestrate, automate and troubleshoot common IT functions. Continue reading

How to Add New Managed IT Services to Your Portfolio

How to Add New Managed IT Services to Your Portfolio

To meet the demands of an evolving customer base, more and more businesses are leveraging IT to maximize operational effectiveness and deliver products and services efficiently to their customer base. As such, they look for MSPs to help them solve the challenges of running an agile organization in today’s competitive business landscape. Continue reading

MSSP Is a Hard Nut. Think About the Alliance

MSSP Is a Hard Nut. Think About the Alliance

According to the 2019 Cost of Cybercrime Study report by Accenture & Ponemon, the world economy is at risk of losing $US5.2 trillion globally over the next five years to cyber attacks. To avoid becoming a statistic in today’s dangerous cybersecurity landscape, more and more businesses are seeking ways to improve their security posture. Continue reading

Here’s How You Can Transition Your Break-Fix Clients to Managed Services

Here’s How You Can Transition Your Break-Fix Clients to Managed Services

All successful MSP business models are built on recurring revenue streams. When starting out, most MSPs typically have a large number of break-fix customers. This means they only make money when their client has an IT problem and something needs fixing.  Continue reading

Must-Have Security Certifications for MSSPs

Must-Have Security Certifications for MSSPs

The cybersecurity skills gap is one of the major factors driving continued demand for MSSP offerings. While this creates more revenue for companies delivering managed security services, it also means that these MSSPs have to develop internal capabilities and train their employees on critical cybersecurity skills needed to effectively deliver their services. Continue reading