Like many things in life, reading is oftentimes low on our priority lists, but it shouldn’t be, especially if you’re an MSP owner who’s looking to generate new business. Continue reading
Remote desktop is the cornerstone solution in the managed IT provider’s toolkit. It allows you to access your clients’ machines in order to perform routine support operations, eliminating the need to be on-site. Needless to say, it saves you time and, thus, money. We have embedded a free remote desktop solution into our MSP360 Managed Backup Service. Here’s how it works. Continue reading
Networking isn't always effective, but when it is, MSPs benefit in the long run. They typically end up generating more business, finding new opportunities and educating themselves on emerging industry trends, which benefits not only them but their customers. Continue reading
Automation tools have changed the managed service provider landscape forever. These tools have made it possible for network administrators to do what they never thought possible previously. This includes pushing out settings changes and sending updates to hundreds or thousands of users at once. The time saved thanks to these tools is truly priceless. Furthermore, automation tools also make unattended changes flow seamlessly. This makes it easier to make changes when most appropriate for the end user. Continue reading
If you’re like many MSPs, you’re most familiar with the Microsoft Windows ecosystem. You know the ins -and -outs of Windows workstations and servers. You’re an expert in PowerShell, Active Directory and other critical Windows tools. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.
In this article we’ll talk about essential retention considerations and assets which will help you set up your backups properly. Continue reading
If you think ransomware works in the same way as other types of cyberattacks, you may be overlooking important steps for protecting against it. This article provides an overview of defending yourself against ransomware by assessing the current state of ransomware threats and discussing the latest developments in ransomware design.
December 2019 has witnessed three major ransomware attacks on MSPs and service providers (and we're only halfway through the month!). The data of more than 100 dentistry practices was encrypted via an attack on an MSP, one of the biggest US data centers provider was hit and the data of several non profit organizations was encrypted with ransom demands of around $500,000.
The dark web doesn’t have to be a foreign concept to your clients. Look at it as an opportunity to provide additional value to them through your own dark web monitoring services. Unlike other services MSPs provide, dark web monitoring is still in its infancy, so differentiate your offering today. Continue reading
Clear internal documentation helps managed service providers to offer a consistent level of support to their clients. It is a baseline for team education and new-employee onboarding. It also helps to ensure the same high standards across your company. Continue reading
Just like other business owners in other industries, MSP owners are oftentimes conflicted about training employees. While providing employees with training programs seems like the right thing to do from a business standpoint, some employers avoid improving employee development — but why? Continue reading