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Early Adoption Program for the Offline Editing Feature

Early Adoption Program for the Offline Editing Feature

We’re inviting our MSP360 Managed Backup users to participate in the early adoption program for the Offline Editing feature that allows users to view, create, edit, and delete backup plans for computers that are offline. This means users can now manage backups seamlessly without being dependent on the online status of the devices. Continue reading

How MSPs Can Achieve Sustainable Operations

The Art of Limitation: How MSPs Can Achieve Sustainable Operations and Personal Well-Being

The Art of Limitation: How MSPs Can Achieve Sustainable Operations and Personal Well-Being

Because of the nature of the industry, managed service providers (MSPs) are consistently facing the challenge of avoiding burnout. A crucial strategy for maintaining the personal well-being of yourself and your team is to focus on sustainable operations. Continue reading

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Introducing Online Access 2.0 (Beta) in MSP360 Managed Backup

Introducing Online Access 2.0 (Beta) in MSP360 Managed Backup

Nowadays, a common challenge faced by MSPs is the time and effort invested in assisting clients with individual file and folder restoration. In this latest release, we are introducing Online Access 2.0 (Beta) that streamlines data management for MSPs and end-users. Continue reading

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Introducing MSP360 Managed Backup 6.8 With License Management Enhancements

Introducing MSP360 Managed Backup 6.8 With License Management Enhancements

In this latest release, we are thrilled to introduce significant improvements to our License Management capabilities. We've streamlined the process of managing licenses for specific computers on the Computers page, making it more intuitive and efficient than ever before.

Continue reading

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Streamline MSP360 Software Deployment with the Network Discovery Tool

Streamline MSP360 Software Deployment with the Network Discovery Tool

Efficiently deploying and managing MSP360 software agents across multiple computers in a network can be a time-consuming and challenging task. However, with the advent of network discovery tools, this process has become significantly easier. In this article, we will explore the capabilities and benefits of the MSP360 Network Discovery Tool, which serves as a valuable asset for bulk deployment of backup, remote monitoring and management (RMM), and Connect agents.

Case #1: Streamlining Bulk Deployment

One of the primary functions of the Network Discovery Tool is to deploy the most recent versions of required agents simultaneously across multiple computers. This feature eliminates the need for manual installation on each individual machine, saving valuable time and effort. By automating the deployment process, administrators can ensure consistency and efficiency throughout the network, thereby boosting productivity.

Case #2: Accurate Network Inventory

Understanding the composition of your network is vital for effective management. The Network Discovery Tool enables administrators to identify all the computers within their domain or local network and provides a clear overview of the computers present, allowing for informed decision-making and resource allocation.

Case #3: Comprehensive Deployment Reporting

After completing a bulk deployment, it is crucial to have a comprehensive report detailing the actions taken and any skipped deployments. The Network Discovery Tool provides administrators with a detailed report, enabling them to track the success of the deployment and identify any potential issues or discrepancies. This feature enhances accountability and facilitates efficient troubleshooting if necessary.

Case #4: Prompt Computer Tracking

In addition to initial network inventory, the Network Discovery Tool offers the ability to track new computers that join the network. By constantly monitoring the network, administrators can ensure that no computers are inadvertently omitted from their management scope. This capability enhances network security, enabling prompt identification and integration of new devices.

MSP360 Network Discovery Tool

To start working with this tool, click the Downloads tab, navigate to the Discover and Deploy section, and click Download. Once the tool is downloaded, run the set-up and proceed with the set-up wizard to finish the installation.

MSP360 Network Discovery Tool

With this tool, users can:

  • Discover computers: perform a search of available computers across the domain.
  • Deploy MSP360 software agents: once the list of computers for the bulk installation is ready, select what agents should be installed on which computers.

MSP360 Network Discovery Tool

Conclusion

Efficiently deploying and managing agents across a network is crucial for any organization. The Network Discovery Tool simplifies these tasks by providing features such as bulk deployment, comprehensive reporting, network inventory, and real-time computer tracking. By utilizing this tool, administrators can save time, streamline operations, and ensure comprehensive coverage within their network environment. Embracing the power of the Network Discovery Tool empowers organizations to enhance productivity, strengthen security, and optimize resource allocation in today's dynamic IT landscape.

MSP University - Business

Patch Management Processes and Best Practices

Patch Management Processes and Best Practices

Keeping software up-to-date can be a challenging task, especially for teams that manage multiple applications and operating systems. Every system will typically have different patching requirements and frequencies. That's why having a patch management strategy in place is crucial for ensuring that your team is able to keep all of its applications and systems up-to-date, all of the time. Continue reading

Endpoint Monitoring

Introduction to Endpoint Monitoring and Management

Introduction to Endpoint Monitoring and Management

Once upon a time, business IT environments were relatively simple. They consisted of a few on-prem servers connected to a fleet of PCs. The number of hosts on the network was comparatively small, and network configurations were not particularly complex. Neither were endpoint monitoring and management needs, which could be handled manually. Continue reading

How to Use Billing in MSP360 Managed Backup Service

How to Use Billing in MSP360 Managed Backup Service

How to Use Billing in MSP360 Managed Backup Service

The billing system in MSP360 Managed Backup allows users to set up custom prices and limits for backup and restore monitor clients’ statistics, and simplify the invoice generation process. This feature helps providers to either sell predefined storage packages at a fixed price or opt to charge clients per GB used.

In this guide we will walk you through these billing features in MSP360 Managed Backup, and describe how to configure limits, customize prices, control storage used, and monitor statistics. Continue reading

What is RMM

What is RMM? Remote Monitoring and Management Basics

What is RMM? Remote Monitoring and Management Basics

Remote monitoring and management, or RMM, tools make MSPs’ jobs more efficient by helping them to take a more proactive approach to monitoring and administering the various systems that they manage. RMM solutions also enable automation, which allows MSPs to work faster and operate more effectively at scale.

This article provides an overview of RMM, including what it is, what benefits it offers and how to use RMM as part of your MSP strategy.

What is RMM?

Remote monitoring and management is an approach to IT management that relies on pre-installed tools for monitoring and managing IT systems resources from any location.

RMM software is any type of tool or other solution that supports RMM. An RMM tool could be an application that lets you log in remotely to a server, or it could be a tool that collects data about the server and streams it to a central dashboard where you can monitor all of your servers.

In many cases, MSPs deploy RMM platforms that combine multiple types of RMM functionality - remote logins, remote monitoring, remote administration and more - into a single product suite.

Benefits of RMM

RMM offers a range of benefits across different areas of a managed services workflow.

Monitoring

RMM software allows your team to monitor systems 24/7 through a centralized dashboard. You don’t have to check each system individually to track its status.

What’s more, because RMM tools work in the background, they collect monitoring data automatically, without disturbing your customers.

Further reading RMM: What Do MSPs Need to Monitor?

Faster Support

With RMM tools, you can provide support from anywhere, regardless of where you or your customers are located. You can also easily support multiple customers at once from a central office.

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Further reading The Benefits of Remote Support

Automation

RMM tools make it easy to build automated workflows by, for example, setting up automated alerts for monitoring tools, automatically creating tickets to handle support requests and using scripts to automate incident resolution.

PowerShell Remote Alerts

In this document you'll find a PowerShell script that checks the status of the services listed below and sends an email alert if any of them is turned off:

  • Windows Firewall
  • Windows Defender
  • Windows Update Service
  • Any installed third-party antivirus
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Reporting

Benefits of RMM also include transparent reporting. Using the data collected by RMM tools, you can create various types of reports about your clients’ systems. For example, you can automatically generate data about how many times you logged in via an RMM tool to provide support, or how many alerts a client’s system experienced in a given time period.

Simplicity and Transparency

By consolidating monitoring and management operations into a single platform, RMM tools simplify MSP tasks. They also make information more accessible to anyone on your team who needs it.

Scalability

RMM tools are critical for scaling MSP operations. By automating workflows and making it easier to support clients spread across a large area, RMM helps your business grow.

Increased Productivity

RMM tools help your technicians investigate issues faster, without having to travel to remote sites. In turn, they increase productivity.

Further reading Core RMM Software Features

Why MSPs Need RMM

RMM tools offer so many benefits that it’s difficult to imagine a successful MSP business operating today without the help of RMM.

RMM plays a vital role in helping MSPs make the jump from a break/fix model to offering proactive managed services. With RMM, it becomes much easier to monitor and manage your clients’ systems on an ongoing, continuous basis. You can identify and fix problems before your customers even know about them.

In addition, RMM helps you deliver more secure managed services. RMM monitoring and security tools can detect threats automatically. You may even be able to use scripts to automate security incident resolution by, for example, blacklisting an IP address that is generating malicious traffic.

RMM reduces downtime, too. By enabling you to find and fix issues proactively, RMM means fewer disruptions for your customers.

Finally, as your customers’ needs change or you seek to offer new types of managed services, RMM provides the flexibility to help you do so. When you spend less time traveling to remote sites or fixing problems manually, you are in a stronger position to offer more services to more customers.

Further reading RMM Security for MSPs: Vulnerabilities and Best Practices

RMM and MSP Profitability

There are hard financial reasons to adopt RMM, too.

Traveling wastes not only time but also money. RMM can improve your operating margins by reducing how much you spend on travel.

RMM platforms that integrate a variety of tools into one suite can also reduce your tool costs. They eliminate the need to pay for separate monitoring tools, remote login solutions and so on.

And by making your technicians more productive, RMM will reduce your labor costs, which may be the single most important factor in boosting your MSP business’s profitability.

Further reading Guide to MSP Profitability

Selling RMM-based Solutions to Customers

The benefits of RMM may be clear to you as an MSP, but less obvious to your customers. They often want the cheapest service model, rather than one that includes proactive services via RMM tools.

To help customers understand the value for them of the types of services that RMM enables, emphasize:

  • Faster results: Automation and remote support mean your customers get what they need from you sooner.
  • Proactive service: Ongoing, continuous management via RMM eliminates the need for customers to monitor systems or make changes on their own.
  • Minimal disruptions: RMM helps you deliver managed services with minimal disruptions to your customers. You don’t need to send staff on site or sit at their desks.
  • Self-service: In some cases, you may choose to use RMM tools to let customers check the status of their systems on their own. For example, you could give them access to monitoring data from RMM tools.

Conclusion

From faster support to more efficient troubleshooting to less downtime, RMM offers MSPs and their customers a range of benefits. Whether you’re building a new MSP business from scratch or looking for ways to optimize your existing business, RMM should be a part of your strategy.