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Serving MSP Healthcare Customers: Tips and Best Practices

Serving MSP Healthcare Customers: Tips and Best Practices

Serving MSP Healthcare Customers: Tips and Best Practices

Today, technology is at the center of modern medicine, which is why IT expertise is a skill that’s growing in importance for healthcare providers. The complexity of data systems, networks, and cybersecurity continues to increase each day. With this being the case, managed IT service providers (MSPs) are poised to be more valuable than ever. Continue reading

Difference Between Backup and Replication

Difference Between Backup and Replication Explained

Difference Between Backup and Replication Explained

When it comes to the world of backup, all that glitters isn’t… truly backup.

To best protect your data, it’s essential to distinguish between approaches that could truly be considered backup and those which are better amalgamated under a heading which could be termed “backup-like”. Continue reading

Benefits of Backup as a Service

6 Benefits of Backup as a Service

6 Benefits of Backup as a Service

Backup as a service, or BaaS for short, is an alternative to an on-premises, build-your-own backup solution. BaaS implies offsite backup of your data by a service provider. Typically, it's a centralized tool that allows backup and recovery management and monitoring from a single pane of glass.
In this article, we will define the six core benefits of BaaS for businesses. Continue reading

MSP Industry Trends in 2021

Top MSP Industry Trends in 2021

Top MSP Industry Trends in 2021

No one, including market analysts, economists, futurologists, or any other trend specialists out there, could quite have expected what happened in the year 2020. In this article, we will define four MSP technological trends that will definitely be in great demand in 2021. Also, we will overview the best tips and tricks to boost your sales and marketing in the upcoming year. Continue reading

CloudBerry Backup 7.0

CloudBerry Backup 7.0: Guide to New Backup Format

CloudBerry Backup 7.0: Guide to New Backup Format

Here at MSP360, we are proud to announce the major release of the CloudBerry Backup version 7.0. It introduces a number of critical changes and updates with the most important of them all - the entirely new backup format. It allows to speed up backup and recovery processes, deduplicate files, and so much more! Read on to learn more.
Continue reading

IAM vs PAM vs PIM

IAM vs PAM vs PIM: Guide to Access Management

IAM vs PAM vs PIM: Guide to Access Management

With the rise in the number of solutions and applications that organizations are using, corporate access management becomes a critical layer of protection and should be treated accordingly. However, access management is not a cloud-only concept. It directly affects most of the IT assets in the organization, starting with desktop log-ins and up to physical access to the server lockers. So, to provide maximum possible security in the organization, you should embed a centralized access management policy. Continue reading

Application Rationalization

Application Rationalization Guide and a Framework

Application Rationalization Guide and a Framework

In a small organization, it's easy to track and manage the usage of applications. However, over time, more internal departments appear, more people start to communicate with each other, and operations become more interconnected and complex. All that needs more complex solutions, more licenses, and more apps, all of which means more IT management. Continue reading

Service Desk vs Help Desk

Service Desk vs Help Desk: The Difference Explained

Service Desk vs Help Desk: The Difference Explained

Most of your clients and even most of your tech staffers won’t see any difference between a service desk and a help desk. In fact, many, if not all, MSPs themselves tend to not notice the difference between these concepts. However, from the processual and operational points of view, a service desk and a help desk are indeed different concepts. Continue reading

MSP Knowledge Management Guide

MSP Knowledge Management Guide

MSP Knowledge Management Guide

Imagine that you employed the best tier-two staffer in the world. This person knows just about everything about your clients, can draw a network map for any of them with their eyes closed, standing on one leg in a dark room. And this perfect T2 is supportive – they will gladly teach any T1 you send them and share and spread their knowledge throughout your whole team. Now, let’s imagine the darkest of days, the day when this T2 leaves you, for whatever reason. Continue reading