Recurring vendor price increases directly impact MSP margins. When costs rise, MSPs either accept lower profitability or raise prices for their clients. That can lead to churn. Some begin evaluating alternative vendors to protect margins. But migration is costly and disruptive. It requires time, retraining, operational changes, and direct financial expense. It affects both internal teams and end customers. We are here to change this with price guarantee for MSPs.
We understand this from experience.
In the past, MSP360 raised prices. Looking back, that decision created pressure for MSPs working to maintain stable pricing and predictable margins.
We’ve learned from it.
Today, we’re making a clear commitment.
MSP360 is introducing a Price Guarantee that applies to both new and existing MSP customers.
What Is MSP360 Price Guarantee for MSPs
For all eligible MSP accounts, the pricing currently in effect for MSP360 Managed product licenses - including all our Managed Products (Backup, SaaS Backup, Connect) and MSP360 RMM - will remain unchanged for that account, provided the account remains active and in good standing.
- No automatic price increases
- No forced migrations to new pricing plans
- No required long-term contracts
The price structure you have today is the price structure you keep.
How MSP360 Pricing Works
- Pay-as-you-go - You pay only for what you use, billed at the end of the month
- Volume Discounts - Pricing improves as your usage grows
- No Long-Term Contracts - No lock-ins as your business scales
This approach keeps costs aligned with actual usage while maintaining stable margins over time. See pricing or calculate your costs.
Price Guarantee for MSPs FAQ
Who does the Price Guarantee apply to?
The guarantee applies to both existing MSP customers and new MSP accounts.
I’m an existing customer. Am I eligible for this Price Guarantee?
Yes. Existing MSP customers are eligible. The pricing currently associated with your MSP360 Managed product licenses will remain unchanged, provided your account remains active and in good standing.
What products are covered?
The Price Guarantee applies to MSP360 Managed product licenses, including MSP360 Managed Backup and Managed Backup for M365/Google, MSP360 RMM, and MSP360 Managed Connect.
Are third-party services included?
No. Third-party services resold by MSP360 — including Deep Instinct, MSP360 Storage powered by Wasabi, Amazon S3, and any future third-party services — are not covered by this Price Guarantee. Pricing for those services may change based on vendor adjustments.
Will pricing increase in the future?
MSP360 will not apply automatic price increases to eligible MSP360 Managed product licenses covered by the guarantee.
How does billing work?
MSP360 uses a pay-as-you-go model. You are billed at the end of the month based on actual usage.
Do I need to commit to a fixed volume?
Yes. MSP360 requires a minimum monthly commitment of $25. Beyond that, pricing remains usage-based, and volume discounts apply as usage grows.
Are long-term contracts required?
No. The Price Guarantee does not require a long-term commitment.
What happens if I add more endpoints or workloads?
Additional usage of MSP360 Managed products will follow the pricing structure currently associated with your account.
Discover more articles
Optimize IT operations by exploring the MSP360 RMM Community Edition to understand exactly what you get with free RMM software, including tools for free patch management, the RMM Watchdog, and updates in MSP360 RMM 2.5. Secure critical infrastructure using the best free backup software and our Backup Exec alternative migration guide, while anticipating upcoming instant restore and backup features. Manage cloud resources efficiently through Microsoft 365 cost optimization, consult the Office 365 backup complete guide, and implement the best SharePoint backup solutions.
Further reading Best Microsoft 365 Backup Solutions
Further reading Best Google Workspace Backup Solutions
Price Guarantee for MSPs Additional Terms
The MSP360 Price Guarantee applies to MSP360 software licensing fees only.
MSP360 reserves the right to adjust pricing in the event of:
- Significant increases in third-party costs, including cloud storage, infrastructure, payment processing, or other services provided by external vendors.
- Changes in applicable taxes, duties, tariffs, regulatory fees, or government-imposed charges.
- Material changes in product functionality, packaging, licensing models, or the introduction of substantial new features.
- Mergers, acquisitions, divestitures, or other corporate transactions that materially affect the economics of the service.
In the event of such changes, MSP360 will provide customers with at least 90 days’ advance notice before any pricing adjustments take effect.
