Recurring vendor price increases directly impact MSP margins. When costs rise, MSPs either accept lower profitability or raise prices for their clients. That can lead to churn. Some begin evaluating alternative vendors to protect margins. But migration is costly and disruptive. It requires time, retraining, operational changes, and direct financial expense. It affects both internal teams and end customers.
We understand this from experience.
In the past, MSP360 raised prices. Looking back, that decision created pressure for MSPs working to maintain stable pricing and predictable margins.
We’ve learned from it.
Today, we’re making a clear commitment.
MSP360 is introducing a Price Guarantee that applies to both new and existing MSP customers.
What Is MSP360 Price Guarantee
For all eligible MSP accounts, the pricing currently in effect for MSP360 Managed product licenses - including MSP360 Managed Backup, MSP360 RMM, and MSP360 Managed Connect - will remain unchanged for that account, provided the account remains active and in good standing.
- No automatic price increases
- No forced migrations to new pricing plans
- No required long-term contracts
The price structure you have today is the price structure you keep.
How MSP360 Pricing Works
- Pay-as-you-go - You pay only for what you use, billed at the end of the month
- Volume Discounts - Pricing improves as your usage grows
- No Long-Term Contracts - No lock-ins as your business scales
This approach keeps costs aligned with actual usage while maintaining stable margins over time. See pricing or calculate your costs.
Frequently Asked Questions
Who does the Price Guarantee apply to?
The guarantee applies to both existing MSP customers and new MSP accounts.
I’m an existing customer. Am I eligible for this Price Guarantee?
Yes. Existing MSP customers are eligible. The pricing currently associated with your MSP360 Managed product licenses will remain unchanged, provided your account remains active and in good standing.
What products are covered?
The Price Guarantee applies to MSP360 Managed product licenses, including MSP360 Managed Backup, MSP360 RMM, and MSP360 Managed Connect.
Are third-party services included?
No. Third-party services resold by MSP360 — including Deep Instinct, MSP360 Storage powered by Wasabi, Amazon S3, and any future third-party services — are not covered by this Price Guarantee. Pricing for those services may change based on vendor adjustments.
Will pricing increase in the future?
MSP360 will not apply automatic price increases to eligible MSP360 Managed product licenses covered by the guarantee.
How does billing work?
MSP360 uses a pay-as-you-go model. You are billed at the end of the month based on actual usage.
Do I need to commit to a fixed volume?
Yes. MSP360 requires a minimum monthly commitment of $25. Beyond that, pricing remains usage-based, and volume discounts apply as usage grows.
Are long-term contracts required?
No. The Price Guarantee does not require a long-term commitment.
What happens if I add more endpoints or workloads?
Additional usage of MSP360 Managed products will follow the pricing structure currently associated with your account.
Additional Terms
The Price Guarantee applies exclusively to MSP360 Managed product licenses. It does not apply to third-party services, external storage providers, taxes, regulatory changes, or other pass-through costs. MSP360 reserves the right to modify or discontinue this policy for future pricing structures; existing covered accounts will retain their protected pricing.