Trust & Safety at MSP360
MSP360 is committed to protecting MSPs, IT teams, end users, and the broader community from misuse of RMM and Remote Desktop solutions. We actively monitor for RMM and Remote Desktop abuse, investigate reports, and take action against accounts that violate our acceptable use policies.
How MSP360 Helps Prevent Abuse
We work to reduce misuse of our platform through a combination of monitoring, investigation, and enforcement.
We actively monitor for suspicious activity and abuse patterns.
We review reported incidents and investigate accounts linked to potential misuse.
We restrict or block accounts that violate our policies or present elevated risk.
We may reject registrations or limit access when abuse indicators are detected.
We cooperate with relevant partners or authorities when appropriate.
Our goal is simple: help legitimate IT professionals use MSP360 safely while making it harder for scammers and abusers to misuse RMM and remote access tools.
Report MSP360 Products Abuse
If you believe MSP360 software has been used in a scam, unauthorized remote access attempt, or other abusive activity, please report it to our team.
Safety Tips for MSPs and IT Teams
Help protect your organization and customers by following these practices:
- Educate end users about masqueraded software — a scammer may ask them to install what looks like a familiar tool but is in fact a remote access client.
- Monitor software downloads and installations on managed endpoints for new or unexpected applications outside your approved list.
- Run regular software inventory audits to detect unauthorized remote access tools or unfamiliar applications on managed devices.
- Use strong authentication and restrict access to authorized personnel only.
- Regularly review accounts, endpoints, and remote access permissions.
- Investigate unexpected device registrations or unusual connection patterns.
- Train staff to recognize social engineering and impersonation attempts.
- Remove access promptly when users, technicians, or devices no longer need it.
Safety Tips for End Users
Remote access scams often rely on urgency, impersonation, and pressure.
- Only download software from official sources like the vendor's website. Never install software from links sent via email, pop-ups, or unsolicited calls.
- Verify the digital certificate before installing anything. Check the file's Properties → Digital Signatures and confirm the publisher matches the software vendor you intended.
- Do not allow remote access to anyone you do not know or trust.
- Be cautious of unsolicited calls claiming to be from support, billing, or security teams.
- Never share credentials or approve access because of pressure or threats.
- Disconnect the session immediately if something feels suspicious.
- Report the incident to the software vendor and local authorities if you believe you were targeted.