Cyber-threats were at an all-time high in 2022, with ransomware attacks in many cases leading the way in terms of both number of attacks and impact. Attacks in 2021 grabbed headlines, with incidents at Colonial Pipeline, Kaseya, JBS Foods, and countless other businesses. Those attacks continued throughout 2022, impacting state and local governments, schools, hospitals, and more. Continue reading
Every once in a while the analyst firms get a term right. Back in 2010, Forrester analyst John Kindervag coined the term “Zero Trust” and it launched an entire industry of solutions. Last year, Gartner coined the term “cyberstorage” as part of a report on storage and data Protection technologies to reflect the changing need for organizations to better protect their operational and backup data. But what exactly is “cyberstorage”, why should you care, and is it even possible to achieve today? Continue reading
When it comes to making technology investments in 2023, what are some of the most impactful areas that managed services providers (MSPs) can evaluate to grow their business? One clear emerging category is automation, which has seen incredible advancements and promise for MSP businesses in recent years. Continue reading
One of the crucial factors for any business leader to consider is the tools they're putting in place to deliver excellent outcomes. This is especially true for a managed service provider (MSP), as the tools they use provide the foundation for the technology and services they can offer customers. Continue reading
When building a successful managed services provider (MSP) practice, the core is consistently delivering customers the best technology and services possible. But, regarding the business side, it is all about building recurring revenue, which allows the MSP to fuel its operations and ensure stable, long-term growth. Continue reading
Making the connection before your prospects reach out to another MSP boosts your sales chances by 56%. Cold emails can help you with it, and they are capable of generating leads more effectively than ever. Although it takes some time to draft a perfect email, all that effort ultimately pays off immediately. Continue reading
The pandemic has seriously disrupted the MSP sales process in recent years, and while we navigate the new normal, it is still uncertain how much longer we will all have to put up with this. What are the top sales talents your team needs in order to succeed, so that your MSP firm can expand, since growth requires sales? Continue reading
While a managed services provider (MSP) may be largely focused on technology and services, spreading the word about those offerings is essential in order to continue growing the business. One key way to do that is to have strong sales practices to prospect for and engage with potential customers. Continue reading
Hiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more experienced technicians is making it harder than ever for MSPs to find the talent they need at a price they can afford. Continue reading
Customers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being “shared”. Letting outsourced employees handle critical customer requests opens up risks that many managers aren’t comfortable with. Will the outsourced employee handle private information responsibly? Will they have the skills to service my customers? Will there be communication issues? Continue reading
There is no other type of cyberattack today that is more prevalent, pervasive, and damaging as ransomware. With nearly 200 active ransomware families, it’s no surprise that 87% of organizations rank cyberattacks as the number one threat to their business. See what can be learned from ransomware attack methods. Continue reading
Join us for a discussion with former MSP owner and 4-time Microsoft MVP, Nick Cavalancia, along with Joe Santamorena, AVP MSSP Programs at Deep Instinct, and Kurt Abrahams, VP of Marketing at MSP360, to learn what does it take to get your offering to cyber resilience and what solutions and strategies should you be using
