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Guide to End-User Training for MSPs
Many managed IT providers believe that, no matter how hard you train the end users, they will still click the links, download the malware, provide account information, or simply send corporate money to the malefactors. End-user training is, indeed, not a panacea. However, it aims to decrease the chances of a successful attack or intrusion.
MSPs: How to Upsell Effectively
Every MSP wants to grow their business. One of the best ways you can do this is by expanding your services with existing clients. You have the advantage that they already know you and are comfortable with your support. The cost of upselling your current customers is lower than acquiring new business. Continue reading
Guide to Single Sign-On (SSO) for MSPs
Single sign-on, or SSO, helps companies improve business efficiency, while also providing security benefits. However, many companies -- especially those without large in-house IT staff -- lack the resources to implement an SSO solution themselves. Continue reading
News You Might’ve Missed. 03 – 07 August
What’s new this week in the news for MSPs?
Google introduces Certificate Authentication Service in beta in Google Cloud; Canon confirms Maze ransomware cyberattack; Interpol reports American SMBs the target of LockBit ransomware; Garmin pays WastedLocker ransom after cyberattack; and WastedLocker is abusing Windows memory to hide from detection. Let’s see what it’s all about.
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MSP’s Guide to Targeting Prospects with Internal IT
Quite often when you reach out to a new prospect, you might hear: “You know, that sounds great, but we already have an IT department in place.” Whether this “IT department” is a real department or a one-man army, the answer comes across clearly as “not interested”. Or does it? Not really. Companies with internal IT are indeed harder nuts to crack, but there are several possibilities for landing them. In this article, we will overview four such possibilities.
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Louisiana Law Requires MSP Registration with the State
The managed IT provider business is on the rise in the US, and MSPs are operating in every public and private sector of the economy. Many private-sector organizations working with sensitive data were forced to operate under certain compliance regimes, such as HIPAA for the medical sector. These regimes make strict stipulations about the way sensitive data should be managed and IT infrastructure secured in an organization.
News You Might’ve Missed. 27 – 31 July
What’s new this week in the news for MSPs?
Google plans upgrades to improve cloud connectivity; new vulnerability impacts Linux and Windows installations; a new open-source tool from CyberArk to identify shadow admin accounts in MS Azure and AWS; new Ensiko malware aimed at Windows, macOS and Linux web servers; and Emotet malware has a new email-attachment-stealing feature. Let’s see what it’s all about.
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Public vs Private Cloud Storage vs Vendor Cloud: What Is Best
Everyone knows that backup is a must nowadays. When you lose your data, you lose money and, in some cases, the whole business or, if you are a managed IT provider, your clients. The amount of data you need to back up is getting bigger and bigger over time. It has got so big, in fact, that the popularity of local storage solutions and local backups is diminishing. You can, for sure, store your data in the cloud, but how do you choose the right option?
Data Archiving 101: Methods and Storage to Use
Archives serve the dual purposes of long-term retention and space management. Archive data consists of older data that remains important to the organization or must be retained for future reference or regulatory compliance reasons. This article explains how to perform data archiving and what storage to use. Continue reading
MSP Website That Works — 4 Key Points
Managed service providers (MSPs) often find themselves at a crossroads at some point in the company’s growth trajectory.
Sure, they have amassed clients along the way but gaining new ones appears more challenging than ever. This is the point where they must look inward rather than outward, especially the company website. Continue reading
News You Might’ve Missed. 20 – 24 July
What’s in the news this week for MSPs?
More security features coming to Gmail and G Suite; Orange S.A. suffers ransomware attack with data stolen; Emotet botnet rapidly spreading QuakBot malware; Netwalker ransomware strikes Lorien Health Services; GEDmatch the DNA matching service suffers a data breach; and hackers compromise Twilio’s TaskRouter JS SDK. Let’s see what it’s all about.
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