We are happy to introduce MSP360 Backup for Microsoft 365 and Google Workspace 4.8, which brings a major addition to the storage experience – built-in managed cloud storage.
With this release, the need for third-party storage setup is entirely eliminated, configuration time is reduced, and administrators can start protecting Microsoft 365 and Google Workspace data immediately upon sign up. Continue reading
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Sam Bocetta: The Evolution of Cyberwarfare
Back in late April, with the world’s media distracted by the COVID-19 pandemic and businesses desperately trying to improve their remote desktop security, a number of cyberattacks in the Middle East showed us what the future of cyberwarfare might be. Continue reading
ITSM for MSPs: Guide to IT Service Management
IT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed service providers who target bigger clients with more advanced IT needs and demands, or those whose aim is to build a flawless and streamlined service.
News You Might’ve Missed. 6 – 10 July
What’s new this week in the news for MSPs?
Amazon launches AWS Outposts support for its Relational Database Service; ransomware used by hackers to attack and threaten victims for GDPR breaches is targeting MongoDB users; MSP Xchanging suffers ransomware attack; Office 365 users hit by phishing attacks through OAuth apps; and more. Let’s see what it’s all about.
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How Important Are Linux Skills for MSPs Today?
As an MSP, you should always be on the lookout for ways to align your managed service offerings more closely with customer demand. Expanding your knowledge of Linux and related platforms may be a good way to do this. Continue reading
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MSP Client Offboarding Checklist
One day you will lose a customer. Whether it’s due to a highly competitive market, a critical misunderstanding, or the changing landscape pushing the client out of business, to name just a few possibilities, it happens even with the most professional and the best-managed IT providers on the market.
5 Actions MSPs Can Take to Retain Top Talent
With unemployment as low as it is in the technology space, MSPs are having a difficult time not only finding top talent but retaining it. While this isn’t good news for MSPs, they can overcome this HR challenge by simply putting their employees first.
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BCDR: Business Continuity and Disaster Recovery Basics
BCDR stands for “business continuity and disaster recovery.” This term aggregates the strategy and the collection of approaches that a business needs to implement in order to keep at least mission-critical functions up and running during and after any unplanned event or a disaster.
News You Might’ve Missed. 29 June – 03 July
What's new this week in the news for MSPs?
App2Container tool by Amazon makes its debut; many US websites hit in WastedLocker ransomware attacks; Maze ransomware allegedly strikes Xerox; and, new Thiefquest data wiper using ransomware in its attacks. Let's see what it's all about.
MSP Client Onboarding Process
If you’re onboarding clients, it means you’re adding new business and generating more revenue, but the more clients you onboard, the more likely it is you’re going to make a mistake. That’s why developing an onboarding process to ensure everything is in order is essential for growing MSPs. Continue reading
Building MSP Organizational Structure
If everything’s going according to plan, you’re landing more clients, generating additional MRR and scaling your organization, but as your business transforms into a powerhouse, your MSP organizational structure undergoes significant changes, and if you’re not careful with the framework, you can find yourself in a bit of a dilemma. Continue reading
How to Turn Your MSP Prospects into Clients
So you've got a prospect meeting. This is every MSP’s dream; it’s your time to shine. You’ve got a prospective client interested in switching providers. While this is a great opportunity for you, there are plenty of ways things can go sideways. In this blog post, we’ll explore how to prepare, how to handle the meeting, and what you can do to turn the “prospect” into a client. Continue reading
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