A service level agreement, or SLA for short, is one of the contracts between a managed services provider and their client. This contract can either guide your client about the right way to communicate with you or lead you to penalties or court.
Read ArticleSome believe that backups are a routine that should be set and forgot about. Such people also believe that ransomware attacks, downtime caused by hardware failures, and human mistakes that lead to data loss are things that happen to people in the news, or topic starters on Reddit – in other words, t
Read ArticleWhen you’re starting from scratch, building your customer base takes time. No matter what industry you’re in, a solid customer base doesn’t happen overnight.
Read ArticleAs MSPs continue to upscale their clients’ cybersecurity resources, cybercriminals are seemingly not taking it lying down. They are, instead, increasingly responding with more sophisticated types of malware attacks.
Read ArticleSecurity threats come in a dizzying area of shapes and sizes. They range from malware, to improperly configured IAM policies, to malicious insiders and beyond. How can you identify and remediate so many different types of threats? The answer is
Read ArticleWe are excited to announce the release of version 2.5 of MSP360 Connect (Formerly Remote Desktop), with awesome new security enhancements and features, performance and usability improvements.
Read ArticleIt doesn’t matter who you are or how successful you may be, nobody is completely fearless in business. While you may be able to manage your fears more successfully than others (and thriving small-business owners do), we all
Read ArticleWe are happy to announce that MSP360 Backup 7.1 is now available. With this release, we introduce the Grandfather-Father-Son retention policy that allows you to set up additional backup retention rules to avoid loss of vital data.
Read ArticleThere is no cloud storage solution that fits all the needs of your company. No solution is built to store data backups and be used as a file-sharing and collaboration service at the same time. Sure, you might try
Read ArticleAlthough cyber-attacks are rapidly growing in volume and sophistication, the fact of the matter is that organizations are still struggling to fight back.
Read ArticleWhat’s new this week in the news for MSPs? Google launches new cybersecurity features for Google Cloud and Workspace; Washington, DC Police Department ransomware attack; and Prometei botnet leveraged by hackers in Microsoft Exchange exploits.
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