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MSP360 Remote Desktop 2.5: Major Security Update

MSP360 Remote Desktop 2.5: Major Security Update

We are excited to announce the release of version 2.5 of MSP360 Remote Desktop, with awesome new security enhancements and features, performance and usability improvements.

Enhanced Security

Here at MSP360, we take our clients’ security truly seriously. This is why we have implemented massive security changes. First, we have changed the ID and PINs to numbers and letters. Default PIN length has been changed to six symbols. And finally, we have implemented an advanced “bruteforce” protection, which will lock out the host for an increasing time limit the more times incorrect credentials are entered.

Join Active Remote Windows Session

Another big update of this release is the ability to join an active Windows session on the remote machine. Now you can jump into an active session and help your client to resolve an issue or even team up with your colleagues in resolving the issue together.

Remote Printing

We have implemented one of the features most requested by Managed Remote Desktop customers - the ability to print files remotely. Simply open the File Transfer menu and select the file you wish to print; it will be automatically passed to your local machine and printed on the default printer.

Please note that this feature is only available in Managed Remote Desktop.

Forward Sound From the Remote Machine

Another important feature is the ability to transfer the sound from the remote system. Remote Desktop will capture all the sounds from the host and transfer them to your headset. Never miss that important notification again while working remotely.

Two-way Copy-and-Paste Support

From now on, you do not need to open the File Transfer dialog to quickly transfer a small file or copy an important document. This feature works both ways, so you can use it on both the host and the client side. Drag-and-drop support is coming in the next major version of the application.

New File-Transfer Rules

Due to the release of the copy-and-paste feature, we have updated the file-transfer rules:

  • If you are connecting via our servers, the file size limit is - 10 MB.
  • If you are connecting via the Direct Internet or Direct LAN feature, the file size is - unlimited.

Please make sure that you open the required port for the direct connection feature to function. You can check its number in Options - Miscellaneous


Thank you for reading, and please share with us your feedback and experience of using the software. It’s essential to us and helps us improve the software with each release. Please don't hesitate to ask questions in the comments below or via our forums.

MSP360 Managed Remote Desktop

Feel free to test-drive our new MSP360 Managed Remote Desktop oriented towards Managed Service Providers

  • Extensive management capabilities
  • New Statistics page
  • Deploy Helper feature