Onboarding can become the starting point of the long-lasting relationship or for the eventual loss of the client. It is a cornerstone of working with the new client, where you show how well-structured and organized your company and processes are. This whitepaper consists of best onboarding practices and a checklist which can be the baseline for your future procedures or can help you to review the existing ones.
Learn more about the essentials of business continuity for companies, including a definition and key concepts, difference between business continuity and disaster recovery planning, measurable metrics in business continuity, including RTO, RPO and cost of downtime.
The shift to working from home that many companies have undergone in response to the coronavirus crisis has created a variety of challenges for MSPs who manage these companies’ IT networks. Among them is the sudden entry of personal devices into business networks. When employees began working from home, many started using personal devices for business operations. Continue reading
Following these four steps will keep your MSP business going during the crisis. They will not only help you to survive this unfortunate pandemic but to come out stronger on the other side. Continue reading
This whitepaper discusses specific technologies and methodologies that MSPs can adopt to ensure that their clients’ day-to-day needs are met, as well as to future-proof their businesses and operations against whatever comes next as the world adapts to post-pandemic realities. Continue reading
For decades now, businesses have chosen to use terminal servers for employee client-side access to their data. With the rise of cloud computing, managed service providers have a number of new ways to put a different spin on this traditional solution.
Using PowerShell to remotely manage your servers is both fast and effective. Once you get everything set up, the rest will become second nature by running the various cmdlets that will be discussed in this guide. Continue reading
Your clients’ business continuity directly depends on how feature-rich your recovery toolbox is. In this whitepaper, we will overview the variety of advanced tools MSP360 Backup offers to managed services providers to ensure they can recover just about any workload in just about any scenario.
You know that keeping customers satisfied is critical for the long-term success of your MSP business. It’s only by achieving customer satisfaction that you will hold onto existing customers over the long term, upsell customers on additional services and gain referrals that help your business to grow by bringing in new customers. Continue reading