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| 5 min read

News You Might’ve Missed. 25 – 29 May

What's new this week in the news for MSPs? Docker and Microsoft Join to Make Azure Container Projects Simpler; Fake COVID-19 Map Delivers New Ransomware in Italy; Ransomware Are Using Virtual Machines to Deploy; Maze Hackers Leak Credit

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| 5 min read

10 Tips to Improve Customer Service

Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at

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| 3 min read

Post-COVID-19 Technology Bundle for MSPs

Even though MSPs are constantly reevaluating their technology bundles to fit the needs of their customers, the COVID-19 crisis has forced them to completely rethink their approach to managed IT services. Readjusting to the “new normal” is going to take

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| 3 min read

How to Get Managed Services Client Referrals

Generating referrals from existing clients can grow your business significantly if you’re willing to dedicate enough time and resources to the effort. MSPs without marketing funds to allocate to other types of MSP marketing strategies — including content marketing, SEO,

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| 4 min read

News You Might’ve Missed. 18 – 22 May

What's new this week in the news for MSPs? Google Wins DOD Secure Cloud Management Solution Contract; Google Announces Cloud Next OnAir Event; EasyJet Is Hacked and Loses Nine Million Customer Records; New PipeMon Malware Using Windows Print

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| 9 min read

Creating a Business Continuity Plan for Your Customers

Business Continuity introduction Ηaving a robust business continuity and disaster recovery plan is essential. These plans outline strategies for ensuring your organization can continue operations in the face of disruptions. The following video, clarifies the distinction between business continuity and

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| 4 min read

MSP Customer Retention: 5 Best Practices to Reduce the Churn

In today’s competitive business landscape, there is no real differentiator between the types of services offered by MSPs. This means that managed service providers must work harder than ever to ensure the survival of their businesses. You’ll lose out to the competition if you’re unable to bring in n

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| 5 min read

COVID-19 and Cybersecurity: Main Threats and Protective Measures

There’s an ancient Chinese curse that goes something like this: may you live in interesting times. To be perfectly honest, I’m hoping that these “interesting” times return to normal sometime soon.

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| 5 min read

News You Might’ve Missed. 11 – 15 May

What's new this week in the news for MSPs? AWS Launches Kendra; New Office 365 Feature Blocks Email Storms; Amazon Now Calls JEDI Microsoft Contract Fatally Flawed; Google Cloud VMware Engine Rolled Out; Texas Courts Hit by Ransomware;

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| 4 min read

8 Crisis Management Tips for MSPs

No one was quite prepared for the current crisis. A lot of businesses have moved their workloads from offices to homes; many have simply shut down. Neither the overall consequences nor the end of the pandemic can be predicted at

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| 3 min read

Migrate Exchange to Microsoft 365: Why It’s Time to Let Go

Microsoft Exchange has long been a tried-and-true on-premise workhorse. It’s been a popular choice for email, offering total administrative control along with speed and the ability to customize as needed.

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