Blog Articles

According to the global payments network Veem, 81% of small businesses in the US are expecting an economic slowdown over the next 12-16 months. In times like these, cost-cutting becomes one of the top priorities for all businesses, including managed IT providers. In this guide, we will overview five great tactics to cut your costs. Continue reading

Are you an MSP looking for an additional revenue stream? If so, offering procurement as a managed service might be just what you need. While this type of offering falls a bit outside the box of traditional managed services, it is a solution that many MSPs are well-positioned to provide to their clients. It can also be quite profitable, provided you take steps to streamline the operations that power it. Continue reading

To succeed in the MSP business in today’s world, an MSP owner must have several different skillsets and be able to hone them regularly. No matter their background, MSP owners must be able to understand both business and technology. If they don't, the likelihood of failure is quite high. Continue reading

A standard operating procedure, or SOP for short, is a step-by-step document that comprises workflows, frameworks, and procedures that are taken as the standard for your managed IT services. SOPs are a common instrument for most MSPs wanting to standardize and streamline their operations. These documents help to onboard new tech staff members faster and ensure that the quality of support is of the required level. Continue reading

As an MSP, you know that remote monitoring and management (RMM) tools will make your life easier by allowing you to oversee and manage devices from a remote location.

But which devices, exactly, should you be managing with RMM solutions? You can’t manage all devices all the time using RMM; it’s important not to try to apply RMM to situations where it’s not a good solution. At the same time, there may be uses for RMM tools that you are overlooking. Continue reading

As the managed services market continues to develop, it becomes increasingly important for MSPs to find ways of setting themselves apart from their competitors. Up to now, most MSPs have chosen to win clients over by increasing the value of their products through competitive pricing and product bundling. Continue reading

It is easy to say that you need to evaluate your risks, control and mitigate them and, if anything bad happens, perform damage control, overview the situation and make appropriate changes. All that sounds great, but what is “risk” exactly? And how do you make risk management a part of your value-based managed IT offering? Continue reading

Some managed IT providers think it's obvious that they have limited liability for data breaches, failed hardware, and clients’ data loss. On the other hand, many clients believe that their managed IT providers are totally liable for any of these incidents, and they will go straight to court to sue the MSP for any damage, downtime, or loss. While the court may not be on the side of the clients, a lawsuit is a long and expensive process by itself. Continue reading