Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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How to Educate Customers About Remote Access
Some of your clients will continue to work from their homes even after the pandemic eventually ends. Many businesses nowadays understand that they don't need office space, because operational efficiency is not reduced by the fact that most of the workforce is not in the office. Continue reading
Does Your BDR Solution Provide Freedom of Choice in Backup Storage?
Vendor lock-in is a thing of the past. It’s all too easy for MSPs today to discover alternative solutions when they’re determined to cut costs, find better support or track down superior products in the market. MSPs should apply the same line of thought to building backup and disaster recovery (BDR) strategies for their customers. Continue reading
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Managed Services Sales Process: What MSPs Need for Success
There’s simply no substitute for the novelty factor in order to generate an “Aha!” moment in whatever you do. Developing a practical sales approach is no exception to this golden rule. Continue reading
Offering a Cloud-First Bundle Is Key in 2024
Bundling services isn’t a new concept in the IT channel. MSPs have been deploying this pricing strategy successfully for years. But cloud-first bundles, on the other hand, are still relatively new, and many MSPs are struggling with how to offer them. Continue reading
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Why You Should Switch from Microsoft RDP to MSP360 Connect
With the number of people working remotely consistently growing, the importance of having a remote desktop solution has grown as well. These solutions have to provide an opportunity to help users in the same way as if the administrator was dealing with the issue in person, as workplaces are often decentralized and specialists might struggle to be in a given place at a given time. Along with this, the remote desktop service has to be secure, as vital data might be transmitted during sessions. Continue reading
SLA vs. SLO vs. SLI: The Difference Explained
As a modern-day managed services provider, you should know that the key is not which services or solutions you provide. It is how you deliver your services. This means that, at any given moment and during the whole lifetime of your company, you should strive towards achieving operational excellence. Continue reading
6 Crucial Tips for Creating an SLA
A service level agreement, or SLA for short, is one of the contracts between a managed services provider and their client. This contract can either guide your client about the right way to communicate with you or lead you to penalties or court. Continue reading
3 Ways to Acquire Your First Three Customers
When you’re starting from scratch, building your customer base takes time. No matter what industry you’re in, a solid customer base doesn’t happen overnight. Continue reading
Types of Malware Attacks MSPs Should Protect Clients From
As MSPs continue to upscale their clients’ cybersecurity resources, cybercriminals are seemingly not taking it lying down. They are, instead, increasingly responding with more sophisticated types of malware attacks. Continue reading
Threat and Vulnerability Management for MSPs
Security threats come in a dizzying area of shapes and sizes. They range from malware, to improperly configured IAM policies, to malicious insiders and beyond.
How can you identify and remediate so many different types of threats? The answer is threat and vulnerability management. Here’s a primer on how threat and vulnerability management works, and why you may wish to add it to the list of managed services that you offer as an MSP. Continue reading
You’re Not the Only MSP Owner with These Three Fears
It doesn’t matter who you are or how successful you may be, nobody is completely fearless in business. While you may be able to manage your fears more successfully than others (and thriving small-business owners do), we all have them; however, what’s important for you as a small-business owner is that you’re able to recognize that and learn how to not only identify your fears but face them. Continue reading
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