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MSP University

BDR
5 lessons |

Backup Types Comparison

Are you confused about the different backup types? Full, differential, incremental, synthetic full - it’s easy to get lost in the terminology. In this article, we cover shortly all backup types without being too specific. If you already know

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BDR
5 lessons |

Full System Backup and Restore Guide

This article provides an overview of ways to back up your Windows computer. It addresses both desktops and servers. We will discuss methods of file-level, application-aware and full system backup and restore.

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BDR Business
4 lessons |

Disaster Recovery as a Service (DRaaS) Overview for MSPs

When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a

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Business
4 lessons |

Creating an Effective MSP Help Desk

As an MSP, your goal is to provide customers with managed IT services that are so flawless that they never need to ask for help. In reality, of course, no MSP is perfect. Customer support issues will arise from time to time.

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BDR
4 lessons |

Backup Best Practices for MSPs

In this article, we offer tips and backup best practices to help MSPs plan a backup strategy, decide where to store backup data and how to tailor backup plans to different types of systems.

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Security
3 lessons |

How to Protect Against Ransomware

Ransomware has been around for decades. So you might be tempted to feel complacent about it; after all, if ransomware has existed for so many years, the tools and strategies required to address it must be well developed by now,

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Business
9 lessons |

MSP Marketing: How to Start So It Works

Virtually every MSP business needs to invest in MSP marketing in order to thrive. No matter how great you are at serving your existing customers, you’re unlikely to grow without an effective MSP marketing that helps you attract new clients.

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Business
4 lessons |

How to Sell Managed Services to SMBs

As an MSP, you specialize in technology first and foremost. But running an effective sales operation is critical for any successful MSP business. MSPs must, therefore, understand how to engage with buyers and communicate to them the value of the managed services they sell.

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Business Security
4 lessons |

Guide to Providing Managed Security Services

So you’re an MSP, and you want to add Security-as-a-Service, or SECaaS, to your offerings. Or, maybe you’re starting a new managed services business and want to focus on security from the start — which would make you a managed security services provider or MSSP.

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Business
4 lessons |

Mastering Customer Service for MSPs

For an MSP, having the technical expertise necessary to deliver managed services is only half the battle in running a successful business. Equally critical is your ability to provide positive customer service — and doing that takes more than just technical know-how.

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Business
4 lessons |

The Comprehensive Guide to MSP Sales

Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for

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