A zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched. Continue reading
With so many types of solutions designed to secure your customers’ endpoints from cyberattack, it may be time to take a step back and see if there’s a better way. Continue reading
As an MSP offering cybersecurity services and engaging with customers about securing their environment, you’re going to need to know a thing or two about cyber insurance. Continue reading
As MSPs look for ways to get through to SMBs that aren’t seeing the need for cybersecurity services, the answer lies in shifting the conversation away from technology. Continue reading
Like any service offering, the practice of providing backups to your customers needs to be organized, well-defined, predictable, and profitable. So, why isn’t yours? Continue reading
The success of pitching your managed service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the MSP pricing right. Continue reading
While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future.
Whether you’re new to backups or have been offering them for some time, you’ve no doubt encountered customers that either already have backups running (likely from the last provider they used) or want you to do backups in a specific manner to accommodate their desires. Continue reading