Major data breaches affecting more than 100,000 users appear in the news every week, and minor ones are countless. It’s not only cyberattacks that are to blame; sometimes data is left unsecured due to human error or simple carelessness. Considering this, it is vital to choose a backup solution that
Read ArticleMSP360 Managed Connect (formerly Remote Desktop) is an easy-to-use remote assistance software tool for securely accessing and controlling desktops and servers.
Read ArticleMost IT professionals perform ongoing security monitoring of their environments to catch security problems as they arise. But what happens if your monitoring tools don’t catch a threat or vulnerability? Or, what if there are underlying configuration problems in your IT environment that invite securi
Read ArticleMSP pricing can, understandably, be a complicated affair – even for seasoned providers – since there is no standard pricing system that you could use as a guide. MSPs are now charging from as little as zero dollars for some services to as much as tens of thousands of dollars for selected packages.
Read ArticleTicket escalation is the cornerstone process of providing customer support. Improve your customers’ experience by enhancing your ticket escalation procedures – and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive.
Read ArticleThe “as a service” model refers to a solution, a platform, or a product that is provided and managed for an internal or external client by a third-party agent. This model is popular nowadays due to its flexibility and simplicity
Read ArticleAs convenient and user-friendly public cloud environments may be, they are hardly the place to store sensitive data or confidential communications. At the same time, secure cloud environments can come with a hefty price tag. This is why more organizations
Read ArticleThere are many data backup tools on the market, and they’re all capable of performing basic data backup operations. The key differentiators between generic backup solutions and those that go the extra mile, however, lie in the levels of manageability, reliability and support that these products deli
Read ArticleA complex backup procedure requires a solid backup plan. GitLab.com, a multi-million dollar company, learned this the hard way after losing more than 300GB of data due to a failed backup procedure.
Read ArticleImagine that you get a call one morning from an end-user with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their
Read ArticleBusinesses frequently turn to SaaS platforms like Microsoft 365 because they are convenient. They eliminate the need to deploy and manage software on your own servers. That doesn’t mean that SaaS solutions free you from having to manage security.
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