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How MSP360 Managed Remote Desktop Can Help You with Client-Support Tasks

MSP360 Managed Remote Desktop is an easy-to-use remote assistance software tool for securely accessing and controlling desktops and servers.

With it, you can easily connect to your clients’ endpoints and provide support to them the moment help is needed.

Here’s how you can do it:

1. Sign in to the MSP360 Managed Backup console and go to the RMM tab, and then to the Remote Management section.

RMM tab Remote Management

2. Then choose the required machine and connect to it by clicking the plug icon or clicking the setting icon, then clicking Connect and Remote Desktop connect.

Remote Desktop Connect

3. Now you are connected to your end user’s computer and can perform the actions required to help them, including:

a. System administration (maintain computers and servers in a timely manner)
b. File transfer, text, and voice chat (you can send a setup file to your end user’s machine, or ask them to explain an issue via chat or voice communication in the software)
c. Monitoring remote sessions (overview the remote session activity of your team to increase productivity)
d. And even more.

Also, MSP360 Managed Remote Desktop supports the unattended access feature by default, meaning that you can provide unattended support and don’t need the customer to sit in front of the computer while you are connecting to it.

That’s it. Now you know how to remotely manage your clients’ machines and easily resolve issues in minutes with MSP360 Managed Remote Desktop.

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MSP360 Managed Remote Desktop

Feel free to test-drive our new MSP360 Managed Remote Desktop oriented towards Managed Service Providers

  • Extensive management capabilities
  • Fast and Secure connection
  • Easy to setup