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Anastasia B

| 4 min read

How to Use Billing in MSP360 Managed Backup

The billing system in MSP360 Managed Backup allows users to set up custom prices and limits for backup and restore monitor clients’ statistics, and simplify the invoice generation process. This feature helps providers to either sell predefined storage packages at

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| 5 min read

Synthetic Full Backup with MSP360 Managed Backup Service

When you back up your data regularly, performing full backups all the time might be way too resource-demanding. The alternative is a synthetic full backup, which saves your time and bandwidth.

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| 6 min read

What is RMM? Remote Monitoring and Management Basics

Remote monitoring and management, or RMM, tools make MSPs’ jobs more efficient by helping them take a more proactive approach to monitoring and administering the various systems that they manage. RMM solutions also enable automation, which allows MSPs to work

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| 6 min read

MSP360 Managed Backup Web Console Overview

This guide will overview MSP360 Managed Backup Web console, each of its tabs, most popular features, and tips and tricks.

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| 3 min read

Introducing Microsoft 365 and Google Workspace Backup 3.5

We’re excited to introduce MSP360 Managed Backup for Microsoft 365 and Google Workspace 3.5! You now have the ability to restore Drive files to a different user, back up OneNote files, and easily restore all subfolders within an email account by selecting the parent (root) folder alone.

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| 4 min read

ITIL for MSPs Explained

IT Infrastructure Library (ITIL) is a framework that defines core areas, KPIs, and processes for the effective provision of IT services. It is designed upon the IT service management (ITSM) approach and allows managed IT service providers to streamline and standardize their operations to maximize cu

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| 1 min read

Introducing MSP360 Managed Backup 6.6

We are excited to introduce several new features and enhancements in MSP360 Managed Backup 6.6 that streamline your experience and make managing your backup and recovery processes even more efficient.

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| 3 min read

How to Protect Against Ransomware

Ransomware has been around for decades. So you might be tempted to feel complacent about it; after all, if ransomware has existed for so many years, the tools and strategies required to address it must be well developed by now,

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| 6 min read

Mastering Customer Service for MSPs

For an MSP, having the technical expertise necessary to deliver managed services is only half the battle in running a successful business. Equally critical is your ability to provide positive customer service — and doing that takes more than just technical know-how.

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| 2 min read

How to Scale Seamlessly with MSP360’s Backup Templates Feature

Configuring backup plans on many endpoints can be hard due to the complexity, scale, maintenance, and security challenges that need to be addressed. However, with a centralized backup management solution it’s easy to configure and manage backup plans across all endpoints.

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| 6 min read

HR for MSPs: Essentials of Critical Human Resources Topics

Most MSPs have little formal training in human resources. Nonetheless, running an efficient MSP HR operation is critical for all but the smallest of MSP businesses. Unless you’re a one-person MSP working for yourself, then you have employees, which

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