Managed service providers (MSPs) often find themselves at a crossroads at some point in the company’s growth trajectory. Sure, they have amassed clients along the way but gaining new ones appears more challenging than ever. This is the point where they must look inward rather than outward, especiall
Read ArticleWhat’s in the news this week for MSPs? More security features coming to Gmail and G Suite; Orange S.A. suffers ransomware attack with data stolen; Emotet botnet rapidly spreading QuakBot malware; Netwalker ransomware strikes Lorien Health Services; GEDmatch
Read ArticleIn uncertain times, only the most efficient businesses will survive. In 2020, it’s obvious that efficiency is based on flawless and streamlined operations that are, in most cases, based on IT solutions. However, this is not obvious to everyone.
Read ArticleIt was not that long ago that a thought leader had to earn their reputation. These days, just about anyone can set themselves up as a thought leader and share their opinions on a global platform. They need not have
Read ArticleAccording to the National Archives and Records Administration in Washington, D.C., 93% of companies that experienced a data loss resulting in downtime of over 10 days filed for bankruptcy within a year of the disaster. Half of these did so immediately.
Read ArticleWhat’s new this week in the news for MSPs? Google launches data analyzer BigQuery Omni; Assured Workloads for Government by Google Started; Confidential VMs Available from Google; GoldenHelper malware in official Chinese tax software; AgeLocker ransomware discovered to use Google encryption tool; an
Read ArticleBack in late April, with the world’s media distracted by the COVID-19 pandemic and businesses desperately trying to improve their remote desktop security, a number of cyberattacks in the Middle East showed us what the future of cyberwarfare might be.
Read ArticleIT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed
Read ArticleWhat’s new this week in the news for MSPs? Amazon launches AWS Outposts support for its Relational Database Service; ransomware used by hackers to attack and threaten victims for GDPR breaches is targeting MongoDB users; MSP Xchanging suffers ransomware
Read ArticleAs an MSP, you should always be on the lookout for ways to align your managed service offerings more closely with customer demand. Expanding your knowledge of Linux and related platforms may be a good way to do this.
Read ArticleOne day you will lose a customer. Whether it’s due to a highly competitive market, a critical misunderstanding, or the changing landscape pushing the client out of business, to name just a few possibilities, it happens even with the most professional and the best-managed IT providers on the market.
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