There are many great things about running a one-person managed services provider (MSP) company. As an owner, you get complete control of the future of the business, what clients it takes on, what specialty areas it might have, and other
Read ArticleIntroduction You’ve probably heard the phrase “No news is good news ''. When it comes to your MSP business, it’s definitely not true. In fact, it could be a sign of trouble. Effective client communication is an
Read ArticleWhen developing a successful services business, meeting and exceeding exceptions is critical. For managed services providers (MSPs), these expectations are often codified in a service level agreement (SLA). An SLA is a document that defines expectations between MSPs and their
Read ArticleIt’s no secret that hiring – let alone retaining – talented IT professionals is a real challenge. It was hard before the pandemic, when 42% of businesses reported sourcing as their top difficulty in recruiting for IT roles. But it has
Read ArticleJust because you have a successful Managed Service Provider (MSP) business today doesn’t guarantee you’ll remain successful going forward. Market conditions are always changing – not least in the MSP industry, which continues to grow steadily as more players enter the market – and MSPs must constant
Read ArticleIf you’re an MSP who provides backup and recovery services, and any of the data you back up could contain medical information, HIPAA is a law you need to know. Although at first glance HIPAA may not seem to
Read ArticleWhat’s new this month in the news for MSPs? Google Cloud zeroing in on cloud governance, zero trust, open source software, etc.; 5 new critical vulnerabilities in enterprise network switches; Trend Micro finds Linux-based ransomware ”Cheerscrypt” targeting VMware ESXi servers; vulnerabilities in VMw
Read ArticleCloud adoption continues to rise across every industry, with one estimate predicting that 90% of enterprises in 2022 will utilize cloud systems at least in some form, and 70% of organizations reporting that they plan to increase their budget for
Read ArticleWhat is TLS? Transport Layer Security, more commonly known as TLS, is a security protocol for establishing encryption channels in order to provide secure communications over computer networks. Currently, MSP360 supports TLS 1.2, which is far more secure than TLS 1.0 and 1.1.
Read ArticleThere’s one thing that’s always true in life and in business: expect the unexpected. Sometimes, these unexpected moments can be bumps in the road, and other times they can be life-altering or catastrophic changes that require significant capital, expertise or other resources to navigate.
Read ArticleOverview As a rule, businesses can’t expect to survive without a solid sales and marketing strategy. MSPs are no different. MSP marketing aims to generate interest in the company’s services through focused methods, investing in the proper channels and persistence.
Read Article