Nothing hampers data backup operations like a slow internet connection. If the bandwidth of your clients’ networks is limited, or their connections are flaky or unreliable, you’re likely to discover that directly backing up data over their network takes much longer than you (or they) would like.
Read ArticleAs the technology support industry matures, managed service providers require greater efficiency and flexibility in their billing. The contract and billing process has become the conduit that allows you to clarify the relationship expectations between you and your customer. The business’s success de
Read ArticleWhat’s new this month in the news for MSPs? Google adds rate-limiting, threat intelligence, bot management, and other capabilities to Google Cloud armor; Google launching Google Public Sector cloud division; Cybersecurity warning from CISA on Karakurt data extortion; New evasive Symbiote malware inf
Read ArticleThe 2021 headlines were dominated throughout the year by ransomware attacks that devastated businesses in every industry. Some of these landmark attacks included the strikes on the Colonial Pipeline, meatpacking company JBS Foods, the National Basketball Association, insurer CNA, Kaseya, and other o
Read ArticleThere are many great things about running a one-person managed services provider (MSP) company. As an owner, you get complete control of the future of the business, what clients it takes on, what specialty areas it might have, and other
Read ArticleIntroduction You’ve probably heard the phrase “No news is good news ''. When it comes to your MSP business, it’s definitely not true. In fact, it could be a sign of trouble. Effective client communication is an
Read ArticleWhen developing a successful services business, meeting and exceeding exceptions is critical. For managed services providers (MSPs), these expectations are often codified in a service level agreement (SLA). An SLA is a document that defines expectations between MSPs and their
Read ArticleIt’s no secret that hiring – let alone retaining – talented IT professionals is a real challenge. It was hard before the pandemic, when 42% of businesses reported sourcing as their top difficulty in recruiting for IT roles. But it has
Read ArticleJust because you have a successful Managed Service Provider (MSP) business today doesn’t guarantee you’ll remain successful going forward. Market conditions are always changing – not least in the MSP industry, which continues to grow steadily as more players enter the market – and MSPs must constant
Read ArticleIf you’re an MSP who provides backup and recovery services, and any of the data you back up could contain medical information, HIPAA is a law you need to know. Although at first glance HIPAA may not seem to
Read ArticleWhat’s new this month in the news for MSPs? Google Cloud zeroing in on cloud governance, zero trust, open source software, etc.; 5 new critical vulnerabilities in enterprise network switches; Trend Micro finds Linux-based ransomware ”Cheerscrypt” targeting VMware ESXi servers; vulnerabilities in VMw
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