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Blog articles

| 2 min read

Why MSPs Get a Bad Rap From Techs, and How to Change That

Hiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more

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| 4 min read

MSP Outsourcing Tips

Customers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being

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| 2 min read

What Is a Zero-Day Vulnerability?

A zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched.

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| 3 min read

MSP360 Managed Backup Software for Microsoft365 and Google Workspace 3.0

With the release of MSP360 Managed Backup for Microsoft 365 and Google Workspace 3.0, we have updated the retention policy configuration process and improved the user interface of the web control panel.

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| 4 min read

Protecting Critical Data with Geo-Diverse Storage Using Wasabi

Possibly the most important aspect of the Managed Service Providers job is protecting their customers from data loss, which can strike at any time and impact productivity and revenue. In addition to cybersecurity measures that manage user authentication and access

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| 2 min read

New Backup Format: Forever Forward Incremental & Intelligent Retention

We’re excited to introduce MSP360 Managed Backup 6.3, which comes with Forever Forward Incremental Backup and Intelligent Retention. This addition to the New Backup Format helps significantly reduce costs.

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| 3 min read

3 Reasons Why You Should Reconsider Your Endpoint Protection

With so many types of solutions designed to secure your customers’ endpoints from cyberattack, it may be time to take a step back and see if there’s a better way.

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| 7 min read

News You Might’ve Missed. October 2022

What’s new this month in the news for MSPs? Google Cloud adds new automation capabilities and cybersecurity; Google LLC introduces new software security products and VMS mainframe modernization; Microsoft’s September data breach possibly exposes customer information; and more.

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| 2 min read

The Difference Between Attended and Unattended Remote Support

Remote desktop solutions are used everywhere – from remote work and learning to remote IT support. Using a remote desktop tool, you can connect to remote computers and solve many problems from anywhere.

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| 3 min read

Firing a Customer: Here’s What MSPs Should Know

When building a successful managed services provider (MSP) business, a lot of the focus naturally tends to be on adding new customers to expand the business. However, if an MSP wants to accelerate its growth, it should also consider when it might be appropriate to remove customers from its lineup.

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| 5 min read

Cyber Insurance: 5 Important Things MSPs Must Know

As an MSP offering cybersecurity services and engaging with customers about securing their environment, you’re going to need to know a thing or two about cyber insurance.

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