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Application Rationalization

Application Rationalization Guide and a Framework

Application Rationalization Guide and a Framework

In a small organization, it's easy to track and manage the usage of applications. However, over time, more internal departments appear, more people start to communicate with each other, and operations become more interconnected and complex. All that needs more complex solutions, more licenses, and more apps, all of which means more IT management. Continue reading

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News You Might’ve Missed. 09 – 12 Nov

News You Might’ve Missed. 09 – 12 Nov

What's new this week in the news for MSPs? Amazon Web Services launches enhancements to its data storage services; AWS simplifies network traffic inspection with its Gateway Load Balancer; RansomEXX has a new version targeting Linux systems; Ragnar Locker hits the Italian drinks manufacturer Campari; and Compal Electronics suffers a ransomware attack with a demand for $17 million. Continue reading

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Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
Service Desk vs Help Desk

Service Desk vs Help Desk: The Difference Explained

Service Desk vs Help Desk: The Difference Explained

Most of your clients and even most of your tech staffers won’t see any difference between a service desk and a help desk. In fact, many, if not all, MSPs themselves tend to not notice the difference between these concepts. However, from the processual and operational points of view, a service desk and a help desk are indeed different concepts. Continue reading

MSP Knowledge Management Guide

MSP Knowledge Management Guide

MSP Knowledge Management Guide

Imagine that you employed the best tier-two staffer in the world. This person knows just about everything about your clients, can draw a network map for any of them with their eyes closed, standing on one leg in a dark room. And this perfect T2 is supportive – they will gladly teach any T1 you send them and share and spread their knowledge throughout your whole team. Now, let’s imagine the darkest of days, the day when this T2 leaves you, for whatever reason. Continue reading

News You Might’ve Missed. 02 – 06 Nov

News You Might’ve Missed. 02 – 06 Nov

What's new this week in the news for MSPs? Public registry plans for Docker container images by Amazon Web Services; new ransomware RegretLocker targets Windows virtual machines; phishing attack results in a loss of $2.3 million for US Republican Party; Mattel the target in a ransomware attack; and Maze ransomware closes operations and denies making a cartel. Continue reading

MSP360 Managed Remote Desktop Free Period Extension

MSP360 Managed Remote Desktop Free Period Extension

MSP360 Remote Desktop Remains Free During 2020

This year has shown that not only the remote work is possible, but it is also almost equal to a desk job – of course if you have the right tools. According to our statistics, the demand for MSP360 Managed Remote Desktop rises as well as the number of new installations, and we’re happy to help you with your everyday tasks. Continue reading

Research Time: To Charge or Not to Charge

Research Time: To Charge or Not to Charge

Research Time: To Charge or Not to Charge

MSPs don’t know everything about every piece of technology, solution, or cyberthreat. There’s just so much to know. It’s impossible to know how to fix every problem that arises. IT infrastructures are complex. If you find yourself researching problems, you’re not alone. But when you do, do you charge your clients for your time? Continue reading

How to Properly Move a New Client from a Previous MSP

How to Properly Move a New Client from a Previous MSP

How to Properly Move a New Client from a Previous MSP

When acquiring a new client, there are always ups and downs. There’s usually that initial phase of excitement and exhilaration, where your confidence as a salesperson is at a high. Then, what follows is the realization of having to deliver on your promises, a stressful moment for any business owner. Continue reading

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