In a recent r/MSP discussion, an incoming provider reported discovering malware on its first night managing a client. The previous provider’s security tools had been installed, but why the threat went undetected remained unclear.
Remote monitoring and management software sits at the center of day-to-day service delivery for many managed service providers. It shows technicians what is happening across customer environments, helps them patch and configure endpoints, and supports remote troubleshooting. As device counts grow and customers expect faster resolution, those routine capabilities directly affect technician capacity and service quality.
We are excited to announce the release of MSP360 Backup for Proxmox Community Edition, a dedicated build designed to provide a reliable, free Proxmox backup solution at the hypervisor level. This release brings the same powerful, host-level capabilities found in our commercial VM Edition to a completely free product. Built specifically for IT specialists and small teams, this free Proxmox backup software comes with no time restrictions and defined usage limits.
MSP360 Tickets is a ticketing system built into the MSP360 Management Console. It lets you track support issues across your customers' devices, either by opening tickets yourself or by having Backup and RMM incidents open them automatically.
This guide covers what you need to start, how to create and work with tickets, how to turn incidents into tickets without manual entry, and how to give end users access to their own tickets.
With the recent release of MSP360 RMM, we've added a public RMM API.
MSP360 RMM data that used to live only inside the MSP360 Management Console can now flow into the systems your team already runs – custom dashboards, PSA platforms, and BI or reporting tools.
We’re excited to announce that MSP360 is currently working on local storage support in its Microsoft 365 backup and Google Workspace backup solution.* Continue reading
Backup Exec has officially entered its end-of-life phase and many are left scrambling for the best Backup Exec alternative. Cloud Software Group ended sales on March 31, 2026. Full end of life hits on April 30, 2029 – which means you still have time, but not the kind that lets you ignore this till Q4 2028.
We surveyed over 150 MSPs throughout the globe to understand how the managed backup landscape is changing. The findings show what clients expect from a modern service, what challenges MSPs face when scaling their backup offering, and which practices lead to stronger outcomes.
MSPs play a crucial role in ensuring the smooth functioning of IT systems for their clients. Here at MSP360, we understand the importance of routine maintenance and monitoring in maintaining optimal performance and security. That’s why we’ve outlined the key tasks MSPs should perform and the importance of each workflow to help MSPs deliver top-notch IT support.
As a company founded in 2008 to provide managed services for Linux and Windows servers, PLSS Soluções has plenty of experience in performing backups. But what it lacked until switching to MSP360 was a backup solution that not just kept clients' data safe, but also helped PLSS Soluções pursue its business goals of higher profit margins and stronger brand awareness. Continue reading
For many MSPs, the ability to be flexible, and to cater to each client’s unique requirements, is essential for business success. Every customer is different, and each one may require different services and tools. Continue reading
If you’re an MSP who provides managed backup services, your worst nightmare probably goes like this: A client experiences a disruption and needs data restored. But when you go to perform the restoration, you discover that you can’t, because the data wasn’t backed up properly – even though your backup tools told you it was. Continue reading
Watch the recording of our What's New webinar to meet MSP360 Tickets, our new built-in ticketing system, and get a quick look at the latest RMM updates.
Join us for the latest MSP360 webinar, where we'll discuss recent updates to MSP360 Managed Backup.
Automation should make your life easier. But for many MSPs, it's done the opposite. The real challenge isn’t whether to automate, but what to automate and what should stay firmly under human control. Watch our webinar to find the right balance.
