Your backup environment already knows the answers, you just need to know how to ask.
The modern backup platform records mountains of operational data. Every backup job, protected workload, storage destination, company configuration, and administrative setting contributes to a growing stream of operational data.
The challenge is the administrative effort required to locate, understand, and surface an answer from that data. One basic question can have an administrator clicking through dozens of dashboards, reports, filters, and log files just to get a clear answer.
AI is transforming administrative interactions with enterprise software. Instead of jumping through dashboards and manually searching reports, admins can ask questions and get answers, operational insights, and recommendations they can act on.
Here, we collected 6 questions your MSP should be able to answer in seconds, using AI Backup Assistant.
Is This Customer Configured Correctly?
Onboarding a new customer can be a complicated process that can take many hours. Backup jobs, storage destinations, notifications, administrator permissions, retention policies, workload coverage, and licensing everything needs to be configured correctly.
A quick configuration review should highlight missing settings, identify potential risks, and recommend improvements before they become incidents.
What Failed Last Night and Why?
You can easily figure out what failed. Administrators should be able to instantly see not just what failed last night, but also why it failed and what to do about it.
Which Customers Need My Attention First?
When managing dozens of customers, the most valuable information may not be about what went wrong. Usually it’s about which incidents will have the greatest operational or business impact. Therefore, you also need tools to prioritize the issues that require your immediate attention.
Which Backup Errors Keep Repeating?
It’s important to be able to detect problems before they happen again. Discover patterns to help you eradicate the root cause rather than constantly fixing the same issue.
Which Repositories Are Running Out of Space?
Backup storage doesn’t run out overnight but it can reach capacity over time if administrators aren’t paying attention to changing storage trends.
By knowing which repositories are growing the fastest (and which customers are responsible for that growth), administrators can proactively optimize retention policies and avoid running out of backup storage.
Can You Generate a Backup Health Report for This Customer?
Reporting is a part of every MSP’s daily routine. Whether you need backup data for an upcoming customer meeting or monthly service review, you shouldn’t need to manually piece together dozens of reports and extracts.
Answering questions through conversation
Backup platforms have forced administrators to adapt to their interfaces for years. Log into your backup solution, and you’re suddenly given free rein over countless dashboards, limitless reporting options, and logs that require complex search syntax just to find the information you need.
We’re building MSP360 AI Backup Assistant to unlock conversational search for backup administration. Rather than forcing administrators to look for the information they need, ask AI Backup Assistant questions in plain language and get answers.
Join the Beta Program
We’re inviting MSPs and IT professionals to join the MSP360 AI Backup Assistant beta program. If you’re interested in getting early access to the feature and helping us validate AI use cases, shaping future capabilities, and testing our technology first-hand, reach out and let us know.
Learn More About - AI Assistant for MSP360 Managed Backup Beta
