MSP360 MCP Server
MSP360 Integration with ChatGPT and Claude
MSP360 MCP Server connects your Managed Backup environment to ChatGPT and Claude*, giving you an AI-assisted way to monitor backup health, investigate failures, analyze storage usage, generate reports, and perform supported backup-management tasks in natural language.
*No paid ChatGPT or Claude subscription required.
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What You Can Do with the MSP360 AI Integration
Connect MSP360 Managed Backup to ChatGPT or Claude and use natural-language requests to retrieve backup data, generate reports, investigate problems, and perform supported administrative tasks.
Generate an Executive Backup Summary
Get a high-level summary of your Managed Backup environment in seconds with just one prompt instead of manual web console surfing and data collection. This is useful for operational reviews, internal updates, or executive-level reporting.
Prompt example:
“Generate an executive summary report grouped by company”
Run a Backup Health Check Across All Computers
Get a health overview of all protected computer, with the reason each flagged machine needs attention. This helps you review your environment without manually checking each customer.
Prompt example:
“Give me a health check of all my computers, grouped by company. Flag anything that needs attention and tell me why.”
Find Failed Backups and Understand the Cause
Ask which computers have failed backups and get a short explanation of why each one failed. This is a quick way to move from a monitoring question to a usable troubleshooting summary.
Prompt example:
“Which computers have a failed last backup? Group them by company and tell me why each one failed.”
Authorize a Pending Computer and Create a Backup Plan
Handle onboarding tasks through conversation instead of switching between separate screens. This workflow can authorize a pending computer, assign a license, and continue with backup-plan setup.
Prompt example:
“Authorize [computer_name] pending computer for [company_name] company, assign them Managed Backup licenses, and create the standard nightly file backup plan.”
Create a Company and Assign Administrator Access
Set up a new customer environment and assign a restricted administrator in one workflow. This is useful when onboarding a new client into Managed Backup.
Prompt example:
“Create a company called [company_name] and cap its storage at 500 GB. Add [admin_name], [email protected], as an administrator who can only access [company_name]. Let Maya manage licenses, data and remote management for this company.”
MCP Server Access Control Security
Set MCP access account-wide to Disabled, Read-only, or Full access, then restrict it further for individual administrators.
Every AI assistant operates within the existing MSP360 permissions of the administrator who connected it. If that administrator cannot access or change something in the management console, the connected assistant cannot either.
Learn how to configure MCP server access
Getting Started with the MSP360 MCP Server
01
Connect your MSP360 account
Connect with Claude or ChatGPT using an existing MSP360 account. Create a new MSP360 account if you don’t have one.
02
Authorize MCP access
Sign in to your MSP360 Managed Backup account and review the MCP access request. Set permissions to determine what the connected AI assistant can access and change.
03
Chat with Claude or ChatGPT
Open a chat and ask ChatGPT or Claude for the backup information or action you need. For reference, check MCP Server prompt examples you could use.
Frequently Asked Questions
What Is the MSP360 MCP Server?
The MSP360 MCP server connects supported AI assistants to MSP360 Managed Backup data and operations. It lets users work with MSP360 through natural-language requests while continuing to use MSP360 account-level controls, administrator-level MCP access, and existing administrator permissions.
What Can the MSP360 Connector for ChatGPT and Claude Do?
The MSP360 connector can retrieve backup information, monitor backup health, identify failures, generate reports, analyze storage usage, and help troubleshoot issues. When Full access is permitted, it can also perform supported management tasks such as authorizing computers, assigning licenses, creating companies, configuring administrators, and creating backup plans.
Can I Connect MSP360 Managed Backup to Both ChatGPT and Claude?
Can the MSP360 MCP Server Generate Reports?
Yes. You can request reports for one company, several selected companies, or your entire Managed Backup environment. For example, you can ask for backup failures over a specific period, computers without recent successful backups, storage usage by company, or an executive summary grouped by customer.
Can the AI Assistant Make Changes to My Backup Environment?
Yes, when Full access is allowed. The action must also be permitted by the connected administrator’s existing MSP360 permissions. With Read-only access, the assistant can retrieve information, answer questions, and generate reports, but cannot create, modify, start, or delete anything.
Can I Use the MSP360 MCP Connection in Read-Only Mode?
Yes. MSP360 lets you set MCP access to Read-only account-wide or restrict individual administrators to Read-only access. In this mode, ChatGPT or Claude can work with supported backup data and generate reports without making changes to the Managed Backup environment.
How Is Access Controlled When I Connect an AI Assistant to MSP360?
MCP access is controlled at multiple levels. The account-wide setting defines the maximum MCP access available. Individual administrators can then be restricted further, and their existing MSP360 permissions continue to apply. The connected AI assistant cannot receive broader access than the administrator who connected it.
Does the MSP360 Connector Replace the Management Console?
No. It gives you another way to work with MSP360. Use ChatGPT or Claude when a conversational workflow is faster or more convenient, and use the MSP360 management console when you need visual oversight, detailed configuration, or functionality that is not currently available through the MCP integration.
Do I Need an Existing MSP360 Account?
Yes. You need an MSP360 account to connect Managed Backup to ChatGPT or Claude. Existing customers can connect their current environment. New users can start a Managed Backup trial, configure their environment, and then connect a supported AI assistant.
Do I Need a Paid ChatGPT or Claude Subscription?
No paid ChatGPT or Claude subscription is required to use the MSP360 connector. Usage limits and connector availability may still depend on the current terms of the AI assistant you choose.
Does the MSP360 MCP Server Support Google Gemini?
Not yet. Google Gemini is not currently supported by the MSP360 MCP server. We’re actively working to expand support to additional AI assistants and want to make Gemini available as soon as possible.
Does the MSP360 MCP Server Support Microsoft Copilot?
Not yet. Microsoft Copilot is not currently supported. We’re actively working on broader AI-assistant compatibility and plan to add support as soon as we can.
Does the MSP360 MCP Server Support OpenAI Codex?
Not yet. Codex is not currently supported as an MSP360 MCP client. We’re working to expand the range of supported AI tools as quickly as possible.
Does the MSP360 MCP Server Support Grok by xAI?
Not yet. Grok is not currently supported. We’re actively working to bring the MSP360 MCP server to more AI assistants, including Grok, as soon as possible.
Does the MSP360 MCP Server Support Meta AI?
Not yet. Meta AI is not currently supported. We’re actively working on broader AI-assistant compatibility and plan to add support as soon as we can.