IT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed service providers who target bigger clients with more advanced IT needs and demands, or those whose aim is to build a flawless and streamlined service.
Download this ITIL Incident and Problem Management Checklist to get an example of ITIL guidance in the context of the Incident Management, Request for Change template, and Post Implementation Review template applicable for Problem Management life cycle.
One day you will lose a customer. Whether it’s due to a highly competitive market, a critical misunderstanding, or the changing landscape pushing the client out of business, to name just a few possibilities, it happens even with the most professional and the best-managed IT providers on the market.
One-man-show managed IT providers sometimes consider big clients to be milk cows for their business. Indeed, the bigger the customer, the bigger the MRR you get, which allows you to enhance processes, hire people, and, in the long run, prosper. However, bigger clients typically have complex needs. They will demand stricter SLAs, more thought-through operations, and higher-end services.
In this article, we will discuss the services that are valued by medium and enterprise-level businesses that MSPs need to focus on.
So, you feel like it's time to grow your managed IT business to the next level. Your operations are sublime, your services all form a perfect stack, you onboard new clients with ease, and they are excited about how you do your services and praise you month after month. It's time to meet bigger clients and bigger MRRs but, as time passes, you still don't land any that are significantly bigger than your typical lead.
In this article, we will define key tactics to reaching bigger clients and best practices for other MSP sales processes while you are striving towards bigger MRR.
Explore tips on enhancing MSP operations when working with bigger customers, including standardizing operations and service stack, systematizing documentation, and implementing ITSM and ITIL frameworks.
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If you’re an MSP who has decided to take a cloud-first approach to managed services, you know the value of cloud-based offerings.
But that doesn’t mean your prospective clients will recognize the value of the cloud-based managed services that you may choose to offer. For that reason, it’s critical to develop a sales strategy that clearly communicates why customers should choose the cloud-first managed services that you offer over traditional alternatives.
So you’ve decided to go cloud-first for your MSP business, meaning you’re leveraging the cloud wherever possible to power your managed service offerings.
Now, it’s time to build managed services that allow you to take full advantage of a cloud-based approach. Here are tips on how to do that.
The IT industry has shifted toward a cloud-centric model over the past decade. But many MSPs have not. To a degree, that makes sense. Many of the managed services that MSPs deliver aren’t obvious candidates for disruption by cloud computing. An MSP who sets up and manages workstations or local services may not seem to have much to gain from cloud computing, for example.
Cloud is becoming so cheap, reliable, and safe that more and more companies are moving workloads there. Anything from database management to IoT, from data storage and backup to email exchange servers, can nowadays be run in the cloud in a scalable and cost-efficient manner. In fact, you can build a company solely upon the infrastructure of one of the cloud giants: Amazon Web Services, Microsoft Azure, or Google Cloud. And, in fact, many companies do this.
