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MSP SLA

Service Level Agreement for Managed IT Service Providers

Service Level Agreement for Managed IT Service Providers

In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide the successful delivery of service. Continue reading

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Announcing MSP Voice – A New Podcast from MSP360

Announcing MSP Voice – A New Podcast from MSP360

Today we’re excited to launch a new resource for our Managed Service Provider community. MSP Voice is a new podcast from MSPs for MSPs. Each week we plan on releasing a new episode where we interview different MSPs about their business and how they got started. We want this to be a community resource to help all MSPs gain insights into the business of being (or becoming) an MSP. Continue reading

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Disadvantages of Cloud Storage. Why You Need Cloud Data Backup

Disadvantages of Cloud Storage. Why You Need Cloud Data Backup

If you store data in the cloud, it can be easy to assume that the data will never disappear. In reality, however, one of the disadvantages of cloud storage is that cloud storage sometimes fails in ways that you can’t control.

That’s why it’s crucial to perform cloud data backups, even if your data is “cloud-native”. Continue reading

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File-Level Restore for VMs: from Hyper-V Servers in MSP360 Backup 5.6

File-Level Restore for VMs: from Hyper-V Servers in MSP360 Backup 5.6

MSP360 Backup 5.6 is out and features a number of improvements to working with virtual machines that were backed up from Hyper-V servers. Namely, we have added the option to perform the file-level restore for these VMs which should drastically improve the overall experience and give you more versatility.
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