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Doug Hazelman

| 1 min read

MSP Voice Episode 70 – “Pricing and Packaging” with Nigel Moore

This week my guest is Nigel Moore with The Tech Tribe who joins us from Australia. Having been in the business since 2002, Nigel has an interesting story about how he came to own his own MSP in 2007.

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| 2 min read

MSP Voice Episode 69 – “Self Made” with Andrew Lassise

Andrew started off with a degree in finance in 2009. Unfortunately, because of the recession, he had to switch gears and focus on IT instead of finance. He found a position at a company doing break-fix remotely and then was approached by some friends about starting their own IT company.

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| 2 min read

MSP Voice Episode 68 – “Clients, not Customers” with Thomas O’Brien

This week I welcome Thomas O’Brien with IDEOLITY to the show. Thomas is in the Kansas City area and has been in business since 1988. While it took Thomas and his partners about 3 years to settle on IT

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| 1 min read

MSP Voice Episode 67 – “Predictable Success” with Phillip Poarch

This week’s guest is Phillip Poarch with Tolar Systems out of Abilene, TX. Tolar has been in business since 1999 where they started with high-end consulting. In 2012 they switched over to the MSP model. Phillip has been with Tolar since 2012, the same year the changed their model.

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| 1 min read

MSP Voice Episode 66 – “Open Book” with Eric Rieger

This week’s guest is Eric Rieger from Webit Services out of the Chicago area. In business since 1996, Webit actually started under a different, less fortunate name which Eric explains. Eric had a few different careers before starting Webit

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| 3 min read

Selling Hardware Upgrades to Your Clients

Many clients don’t want to spend money on new hardware, especially when they believe their out-of-date technologies are working just fine, but what they don’t realize is the cost of inaction, which can get pricey quickly when something goes wrong.

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| 1 min read

MSP Voice Episode 65 “Gulf Shores MSP” with Dan Sadlis

This week’s guest is Dan Sadlis out of Gulf Shores, AL. Dan runs Tech Solution, focused on both break-fix and MSP. Because of his location in the Gulf Coast, a lot of his customers are seasonal but he also has managed customers.

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| 1 min read

MSP360 at IT Nation Connect 2019

As “conference season” comes to a close this year, we’re looking forward to one of the biggest events of the year, IT Nation Connect in Orlando. The event runs from October 30-November 1 this year so it falls on

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| 3 min read

Think It’s Time to Fire a Client? Here’s What You Must Know

While it’s not always easy, ending a relationship with a client is sometimes necessary to continue growing your business. Many managed IT providers delay firing customers to avoid uncomfortable conversations; however, the longer they wait to speak to clients

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MSP Voice Episode 64 “Marketing with your Peers” with Esther Deutsch

This week I am joined by Esther Deutsch from RCS Professional Services in New York City. Esther is the Operations Manager at RCS and she gives some great insights into her role and also about a peer group she’s forming aimed at MSP marketing professionals (more information on that down below).

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MSP Voice Episode 63 – “A Family Affair” with Nancy Sabino

This week’s guest is Nancy Sabino with SabinoCompTech out of Houston, TX. Nancy is the CEO and co-founder of SabinoCompTech, her husband, Angle, is the other co-founder and also the COO. Their getting started story is very interesting and

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