Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport
MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading
MSP Voice Episode 53 – “SECURITY” with John Kulas
This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. Continue reading
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MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer
Dawn owns and runs 3rd Element Consulting in central Pennsylvania and she’s expecting some big growth this year. Some of the verticals they focus on are law enforcement and legal. Having spent time in the male-dominated tech industry, Dawn decided that it was time for her to start her own company almost 14 years ago. Continue reading
MSP Infographics: the Main Managed IT Service Business Insights
Recently we have performed a survey across MSP360 customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading
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The vCIO Process: What MSPs Should Know
Not every business is large enough to have its own CIO, so instead of employing someone, an MSP or a contractor is oftentimes hired to fill the role. While MSPs are properly trained in the services and offerings they provide, they aren’t always well equipped to tackle the business challenges CIOs face daily. By understanding how CIOs transform businesses, managed services providers can improve how they manage technical environments and deliver business results effectively as vCIOs. Continue reading
MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“
Corey runs 5K Technical Services out of Plano, TX. 5K specializes in engineering/architecture firms but also does work with local non-profits. Having spent time working for some big tech companies, Corey decided it was time to branch out on his own and start up 5K. While Corey started his career on the technical side, he eventually chose to focus more on the management (non-technical) as his career progressed. Continue reading
How to Prevent Spear Phishing Attacks
Spear phishing prevention strategies are essential against attacks, which are executed through the use of electronic or email communications. Targeted phishing may impact an individual, corporation, or business, depending upon the objectives and intentions of its perpetrators. Cybercriminals may launch spear-phishing attacks for the following reasons: Continue reading
Social Engineering Prevention
When you think of a modern-day hacker, chances are you picture a shady character camped out behind a sea of monitors, working all day and night to infiltrate networks and systems through fancy coding and password cracking.
MSP Voice Episode 48 – “Talking YouTube” with Tom Lawrence
This is our 1 year anniversary week for the MSP Voice podcast!
And this week I was thrilled to have Tom Lawrence back on the podcast. Tom was our first guest and also our most popular. We calculated our top 10 episodes/guests for the first year and Tom came out on top!
MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack
Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. Continue reading
MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beat
Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading
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