Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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News You Might’ve Missed. 13-17 April
What's new this week in the news for MSPs? This week Amazon gave the Outposts hybrid cloud service to GovCloud; the U.S. Defense Department's internal watchdog says there was no interference in Jedi bidding; log-in credentials were stolen in a San Francisco International Airport hack; webhooks are a vulnerability in Slack; and a Ragnar ransomware attack against energy giant EDP. Let's see what's going on.
The MSP’s Guide To Vetting Cybersecurity Vendors
As the cybersecurity market grows, it has become increasingly difficult for managed service providers to assess the value of third-party vendors. Typically, MSPs must now assess hundreds of different products, even within a fair niche product category, and each with different features and price points. In this article, we’ll take a look at a basic set of practices for assessing different cybersecurity vendors for MSPs, and show you how to get the most out of your interactions with them. Continue reading
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Want to Keep Your Employees Happy? Ask Yourself These Three Questions
No matter what you do, some employees will never be happy with the decisions you make as a leader, but if you create a more inviting workplace, many of them will show their appreciation for your efforts by being more productive. Continue reading
7 Ideas for MSPs While Working From Home
If you think working from home is a waste of time, think again. You might be missing out on some of the true gems this unique situation offers. Working from an office or going to customer sites can help MSPs stay super-busy, but they may not get a lot done. Continue reading
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Not Offering Anti-Phishing Training? Why Not?
With phishing attacks on the rise, businesses of all sizes are falling victim to the proliferation of scammers in today’s world. Assisting your clients with identifying these types of attacks not only protects them from external threat actors but also shows your added value as an expert in the field.
News You Might’ve Missed. 7-10 April
What's new this week in the news for MSPs? Amazon releases its new application for Windows migrations, Microsoft buys corp.com, a PSA on fake Zoom installers, and phishing scammers are impersonating some prominent government officials. Let's see what's going on.
5 Common Misconceptions MSPs Have About Data Security
Introduction to Data Security
Sometimes, it can feel as if half the job of running an MSP is working as an unpaid cybersecurity consultant to clients. Speak to anyone in the industry, and they can tell you scary stories about clients who wanted passwords disabled, encryption “turned off”, or backups “made invisible”. Continue reading
Understanding and Managing Projects for MSPs
MSPs offer two basic types of services: Projects and support.
Whereas support services involve ongoing efforts, projects are specific tasks of limited scope -- such as the setup of new servers or the replacement of a phone system. Projects require careful planning and scheduling to get right and complete within the agreed-upon timeframe. Continue reading
MSP360’s Response to COVID-19: A Message from CEO Brian Helwig
The whole world has changed due to the pandemic. Many companies are making their best to help others to withstand the impact. At MSP360 we are also developing a solution to help our customers. Read on for the official message from MSP360 CEO, Brian Helwig.
Are You Selling Your MSP Services on Price or Quality?
MSPs have always faced sales challenges. Overcoming sales objections isn’t something many MSP owners enjoy handling. They’d rather focus their efforts elsewhere. But here’s the good news: MSPs can overcome one of the most common sales objections by simply tweaking their approach to sales. Continue reading
Content Marketing Tips from a Seasoned MSP
Want to get started with content marketing for your MSP business? Keep reading for tips from Thomas Lawrence of Lawrence Systems, a seasoned MSP who has built an extensive content marketing operation. In this article, which is based on an interview with Thomas, you’ll find critical tips on what works and what doesn’t when it comes to content marketing for MSPs. Continue reading
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