Achieving operational efficiency in your MSP help desk is unlikely without the appropriate set of key performance indicators. And while KPIs are typically concerned with your team, there is another set of indicators showing your customers how good you are
Read ArticleWhen you’re planning your backups, file backup is the first cornerstone you use to build your backup strategy. A reliable backup strategy ensures that your files are safe and, in the event of any disaster, you’ll get back on track promptly.
Read ArticleOftentimes, managed service providers (MSPs) may view quarterly business reviews (QBRs) as a formality. The reality is that these meetings are a necessary and valuable opportunity for you to check in with customers. They play an important role in your
Read ArticleCash flow is an issue for many managed service providers (MSPs) as the economy struggles to recover from the effects of COVID-19. The need to maintain cash is more important than ever—and right now, renewals are low-hanging fruit for
Read ArticleHere are two simple facts. The volume of corporate and personal data is constantly growing. There’s no need for any fancy research to prove that. The second fact is that the volume of cloud data being produced and managed
Read ArticleThere are several reasons why you may need to change your current solutions vendor or discontinue your contract. First of all, you may have found a solution that fits your needs better, either because of the technological shift your company
Read ArticleIntroduction to Immutable Backups Immutable data backups are a crucial component of data protection strategies. They are designed to be unmodifiable, ensuring that your data remains safe from ransomware attacks, accidental deletions, and other threats. In this video, we'
Read ArticleAt least once in your life, you’ve been cyberpwned. Also, chances are that you know exactly what triggered the successful attack.
Read ArticleBuilding security awareness can be as complicated as it is rewarding. End-users are the most targeted resource within a company, but they are also the first line of defense. Often, employee security awareness can be the difference between a failed
Read ArticleThe most valuable part of your MSP may not be apparent at first glance. Clients may sign up with your firm based on your staff’s technical capabilities and the tools that allow them to deliver quality service. But those
Read ArticleWith severe weather conditions causing power outages with increased frequency, it makes sense for businesses to take proactive steps to protect their operations. MSPs have an important role to play in this process, since businesses commonly look to their MSPs to help them survive a power outage.
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