Oftentimes, managed service providers (MSPs) may view quarterly business reviews (QBRs) as a formality. The reality is that these meetings are a necessary and valuable opportunity for you to check in with customers. They play an important role in your customer service level and customer retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value, especially as an MSP. Continue reading
Cash flow is an issue for many managed service providers (MSPs) as the economy struggles to recover from the effects of COVID-19. The need to maintain cash is more important than ever—and right now, renewals are low-hanging fruit for your business. Keeping up with renewals also promotes engagement with your clients, which can also create more business. Continue reading
Here are two simple facts. The volume of corporate and personal data is constantly growing. There’s no need for any fancy research to prove that. The second fact is that the volume of cloud data being produced and managed is also growing. In this whitepaper, we will overview the main challenges and give you expert advice on how to manage your cloud storage efficiently. Continue reading
There are several reasons why you may need to change your current solutions vendor or discontinue your contract.
First of all, you may have found a solution that fits your needs better, either because of the technological shift your company is experiencing, or because you have found a solution that has outgrown its competition and you think it's worth switching. Continue reading
When you back up your data, one of the worst scenarios imaginable is losing your data due to ransomware or another type of cyberattack. Data protection is a burning issue right now due to these attacks, and the best way to keep your data safe is to use the most current cybersecurity technologies, such as immutable backups.
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At least once in your life, you've been cyberpwned. Also, chances are that you know exactly what triggered the successful attack. Continue reading
Building security awareness can be as complicated as it is rewarding. End-users are the most targeted resource within a company, but they are also the first line of defense. Often, employee security awareness can be the difference between a failed attack attempt and a security breach. Therefore, we have prepared two packs of banners that MSPs can use on social media. Continue reading
The most valuable part of your MSP may not be apparent at first glance. Clients may sign up with your firm based on your staff’s technical capabilities and the tools that allow them to deliver quality service. But those are usually not the things investors and finance staff scrutinize the most when they are considering a purchase or proposal. Continue reading
With severe weather conditions causing power outages with increased frequency, it makes sense for businesses to take proactive steps to protect their operations. MSPs have an important role to play in this process, since businesses commonly look to their MSPs to help them survive a power outage. Continue reading
No matter what type of IT services you provide, or which tools you use to deliver them, monitoring and alerting are a core part of your workflow. By optimizing the way you approach alerting and managing, you can improve the value of the managed services you offer to customers, while also streamlining your internal operations. Continue reading
Building security awareness can be as complicated as it is rewarding. End-users are the most targeted resource within a company, but they are also the first line of defense. Therefore, we have prepared this poster that MSPs can use to raise malware awareness among their clients. Download it for free and insert your company logo along with the corresponding contact info. Continue reading
When a customer turns care of their environment over to a trusted partner like a managed services provider (MSP), they’re looking for them to take care of some of the most critical elements of their environment, such as patching. Continue reading
