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| 1 min read

Introducing MSP360 Connect (Formerly Remote Desktop) 2.4.1

We are excited to announce the release of version 2.4.1 of MSP360 Connect (formerly Remote Desktop), with new awesome features and performance and usability improvements.

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| 3 min read

News You Might’ve Missed. 14 – 17 Dec

What’s new this week in the news for MSPs? Amazon launches new tools offering better cloud monitoring; US government software provider SolarWinds hacked; new Windows malware expected to target Linux and macOS soon; and lawmakers expect new cybersecurity bills in 2021. Let’s see what it’s all about.

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| 5 min read

Should You Outsource Your MSP Help Desk?

You might already be using an MSP help desk software to manage questions from users and customers, ensuring everything is streamlined and organized. But outsourcing your help desk can prove beneficial for the future growth of your business.

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| 5 min read

SD-WAN Approach: How to Protect Your Workers and Clients at Home

As the pandemic has run rampant across the globe over the last few months, countless companies have made the switch to remote work. Even as the effects of the pandemic begin to slow, it is unclear how many companies will return to in-person work.

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| 4 min read

MSP Master Service Agreement: 5 Essentials It Should Cover

There are several basic documents each managed IT provider should employ. An MSP master service agreement, MSA for short, is one of these, and the first to be set up. This is the agreement that defines the obligations of two parties – you as an MSP, and your client.

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| 3 min read

News You Might’ve Missed. 7 – 11 Dec

What’s new this week in the news for MSPs? Amazon adds more services to its marketplace; Netgain victim of a ransomware attack; ransomware attack hits leading electronics firm Foxconn; cybersecurity firm FireEye hacked; and NSA advisory says Russian cybercriminals are exploiting vulnerabilities in V

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| 5 min read

Top MSP Industry Trends in 2024

In this article, we will define four MSP industry trends that will definitely be in great demand in 2024. Also, we will overview the best tips and tricks to boost your sales and marketing in the upcoming year.

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| 8 min read

Top 43 Clients’ Questions MSPs Should Answer

Whether you’re meeting new prospects or dealing with existing customers, you’ll need to answer questions. From pricing to your overall business practices, clients will ask just about everything.

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| 8 min read

What Is Amazon S3 Glacier and How to Use It

Amazon S3 is one of the core services offered by AWS that has a wide variety of use cases, from serving static websites to hosting images, managing data, and much more. In this post, we will review the ins and

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| 3 min read

MSP360 Backup 7.0: Guide to New Backup Format

Here at MSP360, we are proud to announce the major release of the MSP360 Backup version 7.0. It introduces a number of critical changes and updates with the most important of them all - the entirely new backup format.

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| 6 min read

CloudBerry Backup 7.0: Creating a Backup Plan in New Backup Format

In this guide, we will introduce the new backup format of CloudBerry Backup 7.0 and walk you through the main steps to creating a backup plan.

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