Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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Cybersecurity Insurance: How It Works and What Plans are Available
Smart IT teams and managed service providers know that they should back up data in order to restore systems to a secure state quickly following a successful cyberattack. But sometimes, backups alone aren’t enough to prevent major damage. There could still be steep financial fallout from a cyberattack, due to loss of revenue, damage to reputation, or legal claims. Continue reading
Five Things MSPs Should Never Share with Their Clients
Introduction
Sharing is caring. Well, this is tricky for service providers. Naturally, as an MSP, your first inclination may be to share everything. You want to keep your clients happy, right? Continue reading
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Do You Have a Project Sign-Off Template?
When you’re running a managed services provider (MSP) business, the name of the game is rolling out successful projects and services for customers. With that in mind, a critical element of the project workflow for an MSP to consider is project sign-offs. Continue reading
MSP Marketing: Should MSPs Target One or Several Verticals?
While many managed services providers (MSPs) successfully grow their businesses and add new clients through word-of-mouth advertising, many that have taken their growth to new heights did so through successful marketing campaigns that targeted potential customers. By doing that, MSPs can deliver their valuable services to more customers that need them and potentially capture more of the estimated $239.7 billion market for managed services (as of 2021). Continue reading
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What You Should Know About Documentation Software
It's easy for an MSP business owner to feel overwhelmed when attempting to streamline their processes for managing IT documentation. Especially as IT sprawl continues to expand, it becomes seemingly more difficult every day to standardize documentation and manage all the different knowledge bases and items that an MSP needs to track and run the company effectively and efficiently. Continue reading
Top 10 Mistakes MSPs Make that Cost Time and Money
Running a business is challenging, even in the best of times, let alone in times of economic instability. More than ever, it is important to think about your business processes and identify opportunities to eliminate costly inefficiencies or errors. This way, you’re in the best position possible to weather any turbulence brought on by the coronavirus pandemic and emerge safely once it’s over. Continue reading
5 Ways MSPs Can Humanize the Customer Experience
While managed services providers (MSPs) function in large part to assist their customers with support and delivery of their latest technology needs, in reality, this is only part of the equation, as MSPs should also consider how they can step beyond the speeds and feeds of the technology and humanize the technology experience for their customers. Continue reading
Is Your Billing Process Slowing You Down?
As the technology support industry matures, managed service providers require greater efficiency and flexibility in their billing. The contract and billing process has become the conduit that allows you to clarify the relationship expectations between you and your customer. The business’s success depends on clearly defining, auditing, and reporting on the services you agree upon. Continue reading
How Ransomware Incidents Increased in 2021
The 2021 headlines were dominated throughout the year by ransomware attacks that devastated businesses in every industry.
Some of these landmark attacks included the strikes on the Colonial Pipeline, meatpacking company JBS Foods, the National Basketball Association, insurer CNA, Kaseya, and other organizations. Continue reading
Taking Vacations as a One-Person MSP
There are many great things about running a one-person managed services provider (MSP) company. As an owner, you get complete control of the future of the business, what clients it takes on, what specialty areas it might have, and other significant decisions. Additionally, you get to set the pace of the business and its overall growth. However, what happens when you want to take a vacation? Continue reading
Communication Strategies for MSPs
Introduction
You’ve probably heard the phrase “No news is good news ''. When it comes to your MSP business, it’s definitely not true. In fact, it could be a sign of trouble. Effective client communication is an enormous part of a long-term growth strategy. If your clients are suffering in silence, you’re probably going to lose them without a chance to amend the relationship. Continue reading
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