Recently, the international community saw a significant victory in the fight toward a safer and more secure cyberspace. The Department of Justice announced it had, in partnership with other organizations, successfully taken down the Hive ransomware network.
Read ArticleCyber-threats were at an all-time high in 2023, with ransomware attacks in many cases leading the way in terms of both number of attacks and impact. Attacks in 2022 grabbed headlines, with incidents at Colonial Pipeline, Kaseya, JBS Foods, and
Read ArticleWhen it comes to making technology investments in 2024, what are some of the most impactful areas that managed services providers (MSPs) can evaluate to grow their business? One clear emerging category is automation, which has seen incredible advancements and promise for MSP businesses in recent yea
Read ArticleThe advancement of technology over the past decade, particularly in artificial intelligence (AI), has created incredible new opportunities for managed services providers (MSPs) that help support clients with their technology needs, as well as the potential to leverage these technologies for their us
Read ArticleOne of the crucial factors for any business leader to consider is the tools they’re putting in place to deliver excellent outcomes. This is especially true for a managed service provider (MSP), as the tools they use provide the foundation for the technology and services they can offer customers.
Read ArticleWhen building a successful managed services provider (MSP) practice, the core is consistently delivering customers the best technology and services possible. But, regarding the business side, it is all about building recurring revenue, which allows the MSP to fuel its operations and ensure stable, l
Read ArticleThe pandemic has seriously disrupted the MSP sales process in recent years, and while we navigate the new normal, it is still uncertain how much longer we will all have to put up with this. What are the top sales
Read ArticleWhile a managed services provider (MSP) may be largely focused on technology and services, spreading the word about those offerings is essential in order to continue growing the business. One key way to do that is to have strong sales practices to prospect for and engage with potential customers.
Read ArticleHiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more experienced
Read ArticleCustomers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being
Read ArticleA zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched.
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